Join the Artificial Intelligence (AI) Journey Transformation team to accelerate and scale AI solutions that work and shape omni-channel customer experiences. The team combines digital strategy, AI transformation, and analytics to accelerate smarter, more seamless customer journeys. This role provides an exciting opportunity to support senior leadership across the firm on a portfolio of high-priority strategic initiatives.
As a Strategy Senior Analyst on the AI Journey Transformation team, you will support a portfolio of firm-wide strategic initiatives through rigorous analysis, structured problem solving, and clear executive-ready communication. You will collaborate with partners across digital, operations, product, analytics, and business teams to help identify opportunities, size impact, develop business cases, and support go-to-market and operating model planning. Success in this role requires a passion for AI solutions and customer experience, strong quantitative and qualitative analytical skills, and the ability to translate complex data and processes into actionable insights. Projects are typically team-based and include close collaboration with senior stakeholders across the firm on a wide variety of initiatives, including: assessing opportunities to drive digital and AI transformation in customer servicing journeys, supporting journey optimization and reimagination, evaluating strategic digital and AI investments, and contributing to operating model design.
Job Responsibilities
- Support initiatives/projects to address diverse problems identified by senior leaders; help drive workstreams to completion with strong attention to detail
- Partner with cross-functional teams in digital, product, business, analytics, and operations to gather inputs, align on requirements, and synthesize findings
- Conduct journey assessments by mapping current-state processes, identifying pain points/friction, and helping define future-state improvements
- Apply structured problem-solving and design thinking to break down ambiguous problems into hypotheses, analyses, and decision-ready recommendations
- Gather, synthesize, analyze, and present data and findings, including financial/business case modeling, impact sizing, and KPI frameworks
- Execute analyses to support integration of digital solutions with CCB Operations to enhance customer journeys and reduce friction
- Perform competitor/industry research leveraging public sources (and internal sources where appropriate) to inform strategy and recommendations
- Develop strategic presentations and supporting materials for internal stakeholder reviews and leadership readouts
- Monitor industry and technology trends (including AI) and share concise insights with the broader team
- Support team execution by maintaining workplans, tracking decisions/risks, and coordinating inputs across partners
Required Qualifications, Capabilities, and Skills
- 2+ years of relevant experience in strategy, consulting, banking/finance, analytics, product strategy, or an internal corporate strategy/strategic initiatives function
- Exposure to consumer banking and/or business banking concepts, customer journeys, or operations (through work experience, internships, or project work)
- Demonstrated ability to analyze problems and apply quantitative approaches (e.g., impact sizing, Return on Investment/business case analysis, scenario analysis)
- Strong communication skills (written and verbal) with the ability to translate analysis into clear takeaways for stakeholders
- Strong collaboration skills and comfort working in cross-functional teams
- Strong presentation development skills (PowerPoint) and analytical tooling skills (Excel)
- High attention to detail, strong ownership mindset, and ability to manage priorities in a fast-paced environment
Preferred Qualifications, Capabilities, and Skills
- Exposure to digital product, process improvement/journey optimization, and/or AI transformation (academic, internship, or professional)
- Financial services industry experience
- Consumer and Community Banking / Global Banking experience
- Familiarity with analytics concepts (KPIs, experimentation, funnel/journey metrics)
- Bachelor’s degree preferred; advanced degree a plus
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 2+ years of relevant experience in strategy, consulting, banking/finance, analytics, product strategy, or internal corporate strategy
- Exposure to consumer banking and/or business banking concepts, customer journeys, or operations
- Demonstrated ability to analyze problems and apply quantitative approaches (impact sizing, ROI/business case analysis, scenario analysis)
- Strong communication skills (written and verbal) with ability to translate analysis into clear takeaways
- Strong collaboration skills and comfort working in cross-functional teams
- Presentation development skills (PowerPoint)
- Analytical tooling skills (Excel)
- High attention to detail, strong ownership mindset, and ability to manage priorities in a fast-paced environment
- Exposure to digital product, process improvement/journey optimization, and/or AI transformation (academic, internship, or professional)
- Financial services industry experience
- Consumer and Community Banking / Global Banking experience
- Familiarity with analytics concepts (KPIs, experimentation, funnel/journey metrics)
- Bachelor's degree preferred; advanced degree a plus
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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