Strategy & Project Lead, Deliveries Marketplace

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create actionable solutions. There is minimal bureaucracy, allowing a quick turnaround from insights to decisions and execution.

Get to Know the Role

• Your main responsibility is to ensure that all our Malaysia Deliveries Marketplace operates as efficiently as possible - making sure that all customers are served 100% of the time and are served at the fastest time possible with the lowest cost.
• You will be in charge of understanding the country's local operations and be responsible for proposing and executing initiatives that will improve our marketplace.
• You will report to the Senior Manager, Deliveries Strategy and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

• You will manage pricing strategies to drive revenue, growth, and cost optimization for the Malaysia Deliveries business.
• You will design and iterate delivery-partner incentives to optimize acquisition and retention.
• You will develop and implement strategies to enhance delivery speed, reduce costs, and improve customer satisfaction.
• You will manage fulfillment-related functions like batching and allocation to increase efficiency and service quality.
• You will collaborate with product managers to influence product design and facilitate feature rollouts, focusing on configuration settings.
• You will work with business unit leads to align business strategy with marketplace strategy.
• You will analyze metrics to pinpoint areas for improvement and implement necessary changes.

Qualifications

What Essential Skills You Will Need

• You have at least 4 years of experience with the ability to track and analyse market trends to identify growth opportunities and threats.
• You have the expertise in developing a competitive positioning strategy that aligns with overarching goals and experience leading strategic planning processes, including the development of business cases and strategic roadmaps.
• You have the capability to establish and utilise metrics to measure the effectiveness of strategic plans.
• You are proficiency in engaging with and influencing stakeholders at different levels of the organisation to drive strategy adoption.
• You can identify key drivers, and create actionable strategies based on data insights. You can think long-term, making informed trade-offs between short-term gains and long-term growth. You also able to balance diverse needs within the business.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.