Strategy & Operations Analyst

Reposted Yesterday
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Charlotte, NC, USA
In-Office
Mid level
Financial Services
The Role
Support Growth by managing CRM pipeline, partner tracking, and executive reporting. Analyze large datasets to surface insights, strengthen CRM discipline, standardize workflows, and pilot AI/automation to improve data capture and process efficiency. Partner cross-functionally to implement system enhancements and enable advisor growth.
Summary Generated by Built In

Choreo is a wealth management firm built on an interconnected network of financial advisors with a shared vision servicing entrepreneurs, CPAs, and individuals with a forward-thinking approach to financial planning to translate wealth into fulfillment. With over 200 employees and 40+ locations across the country, we are here to serve our clients beyond what is expected.

OPENING SUMMARY 

The Strategy & Operations Analyst will support the Growth organization by driving reporting, pipeline management, and partner tracking across Choreo’s CPA channel and broader growth initiatives. This individual will work closely with the VP of Growth Strategy to translate complex, often unstructured data into clear, actionable insights that improve decision-making and execution.

This role sits at the intersection of business operations, growth and technology, with a strong emphasis on leveraging tools, data, and emerging AI capabilities to improve how Choreo captures, structures, and acts on growth opportunities. The ideal candidate is not only analytically strong, but also curious about technology, comfortable working with evolving systems, and motivated to incorporate AI into day-to-day workflows.

This is a high-impact role focused on establishing rigor and visibility within Choreo’s growth engine—ensuring pipeline accuracy, strengthening CRM discipline, and enabling leadership with executive-ready reporting. The role is primarily execution-oriented (≈70%), with increasing ownership over time (≈30%).

Primary Responsibilities:

  • Advisor Growth and Process Enablement
    • Help reinforce a repeatable advisor growth model, including lead capture, pipeline progression, and opportunity management
    • Provide reporting and insights that connect advisor activity to business outcomes (e.g., pipeline → conversion → new clients)
    • Identify gaps in advisor usage, process adherence, and pipeline discipline, and proactively flag opportunities for improvement
  • Pipeline Management
    • Monitor pipeline health, including stage progression, data completeness, and aging opportunities
    • Identify and escalate issues such as stalled deals, inconsistent usage, or gaps in data capture
    • Support standardization of pipeline workflows, definitions, and reporting outputs
    • Explore opportunities to automate data capture and workflow improvements using AI-enabled tools
  • Partner Tracking
    • Track CPA partner engagement, referral activity, and conversion performance
    • Support development and maintenance of partner-level scorecards
    • Ensure consistent data capture and reporting across partner relationships and advisor teams
    • Help identify opportunities to improve partner activation, using both data analysis and system enhancements
  • Process Optimization
    • Actively leverage and experiment with AI tools and emerging technologies to improve workflows, reporting, and data capture
    • Partner with internal teams and vendors to support implementation of CRM enhancements, automation solutions, and AI-enabled capabilities
    • Identify opportunities to reduce manual work and improve data quality through automation
    • Help translate business needs into clear requirements for technology solutions
    • Stay current on new tools and recommend practical applications within the Growth team

Basic Qualifications:

  • Bachelor’s degree required
  • 3–5 years of experience in business analytics, consulting, strategy, or operations roles
  • Strong proficiency in Excel and PowerPoint; experience creating executive-ready materials
  • Experience working with CRM systems (Microsoft Dynamics preferred)
  • Demonstrated ability to work with large, unstructured datasets and produce actionable insights
  • Strong comfort with technology, systems, and learning new tools quickly
  • Interest in AI and automation, with a willingness to apply new tools in a business context
  • Strong attention to detail and commitment to data accuracy

Preferred Skills (optional):

  • Experience in financial services, wealth management, or professional services
  • Experience working with sales teams, advisors, or relationship-driven professionals to improve process adoption and reporting
  • Ability to balance data rigor with practical, user-friendly solutions that drive adoption
  • Strong problem-solving mindset with ability to operate in ambiguity

Employee Benefits 

At Choreo, we provide a holistic, total reward offering to empower our teams in their professional and personal lives. We seek to provide employees with benefits that place an emphasis on health, happiness, and financial security. Here is what we offer: 

  • Competitive salary and bonus plan 
  • Competitive medical, dental, and vision plans 
  • Basic life and disability coverage 
  • 401(k) matching program 
  • Financial support for approved designations and courses
  • Technical, leadership, sales training opportunities
  • Unlimited, discretionary time off
  • Paid parental leave 

​​Choreo is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. 

Skills Required

  • Bachelor's degree
  • 3-5 years experience in business analytics, consulting, strategy, or operations roles
  • Strong proficiency in Excel and PowerPoint; executive-ready materials
  • Experience working with CRM systems
  • Experience with Microsoft Dynamics (preferred)
  • Ability to work with large, unstructured datasets and produce actionable insights
  • Comfort with technology, systems, and learning new tools quickly
  • Interest in AI and automation and willingness to apply new tools
  • Strong attention to detail and commitment to data accuracy
  • Experience in financial services, wealth management, or professional services
  • Experience working with sales teams, advisors, or relationship-driven professionals to improve adoption and reporting
  • Ability to balance data rigor with practical, user-friendly solutions
  • Strong problem-solving mindset and ability to operate in ambiguity
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The Company
HQ: Chicago, CA
137 Employees

What We Do

We're an independent firm focused on redefining the RIA's place in the wealth advisory world. With offices nationwide delivering truly integrated tax and wealth advice, we leverage the experience and insights of our talented professionals through a highly-collaborative team approach. We give advisors a place where they can provide personalized attention to their clients to help achieve both near and long-term financial and life goals.

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