Strategy Manager - CRM

Job Description
This role offers the chance to contribute to Client Relationship Management, a key strategy for Commercial & Investment Bank (CIB). The DPS CRM team is a part of JP Morgan's larger CIB Strategy Americas organization, functioning as an internal consulting group addressing high-priority topics.
As a Vice President within the Customer Relationship Management team, you will be responsible for managing product-related complex issues in a dynamic environment and promoting value realization in collaboration with implementation teams. Your role includes formulating the product strategy, setting objectives, and developing roadmaps for the Customer Relationship Management. You will work closely with senior leaders on the Commercial and Investment Banking front office team, as well as leaders across the Digital Platform Services organization. As a part of JP Morgan's Commercial and Investment Bank, a global leader in banking, markets, wholesale payments, and securities services, you will be entrusted with business from the world's most significant corporations, governments, financial institutions, pensions, sovereign wealth organizations, states, and municipalities. We offer our clients a comprehensive suite of global financial services and capabilities, providing strategic advice, raising capital, managing risk, and extending liquidity in markets worldwide. Our goal is not only to help clients succeed but also to contribute to orderly and well-functioning markets and support global economic growth across our businesses.
Job Responsibilities

• Lead CRM product to resolve diverse problems identified by business stakeholders
• Lead teams of strategists to develop and execute roadmaps partnership with technology leaders
• Gather, synthesize, and creatively analyze data (e.g., financial modeling, valuation analysis) to provide insights, identify issues and arrive at recommendations
• Develop and execute roadmaps to test / evaluate strategies and insights which could span process improvement and organizational change efforts and identify potential roadblocks / obstacles and escalate issues, as needed
• Plan and execute research with business partners via in-depth interviews, facilitated working sessions, design workshops, focus groups, and surveys
• Develop and apply an understanding of innovation in financial services and emerging technologies (e.g., Artificial Intelligence, Machine Learning, Robotic Process Automation)
• Support early-stage execution and op model for new priority areas to validate strategic assumptions
• Develop strategic presentations for both internal and external audiences
• Coach and mentor colleagues; create and/or contribute to an environment of collaboration and mutual responsibility

Required qualifications, capabilities, and skills:

• 8+ years of experience with either premier management consulting firm (including minimum 2+ years of Manager experience) or investment banking (Mergers & Acquisitions, Coverage, Capital Markets, Equity Research) division (minimum 2+ years as Vice President), and Financial Institutions industry experience
• Experience leading teams and having an outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), influence senior business leaders, work well in cross-functional teams.
• Demonstrated ability to execute strategic programs in a complex, multi-functional environment
• Exceptionally strong project management skills
• Passion to foster an environment of active constructive feedback and continuous development
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly
• Advanced Microsoft Suite Excel and PowerPoint skills
• Bachelor's degree in Economics, Finance, Math, Engineering, or a related field

Preferred qualifications, capabilities, and skills:

• Graduate degree in Economics, Finance, Math, Engineering, or a related field
• Experience applying data analysis to solve business problems in a fast-paced environment
• Experience with cross-functional collaboration, including influencing stakeholders and working with diverse team

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.