Strategy & Consulting - Global Network - Talent & Organization - Tier 1 Learning Administrator Sr Analyst

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Core Responsibilities:

• Efficiently manage, route, and prioritize Salesforce tickets within SLAs

• Troubleshoot system and issues

• Perform daily activities to maintain the Learning Management System (LMS)

• Consult with training administrators and users on LMS functionality

• Maintain system & governance standards

• LMS reporting and analytics

Qualifications:

• Bachelor’s Degree completed.

• Availability to travel may be required.

• English proficiency required.

• Minimum 3 years of experience with Learning Management Systems (LMS), with a preference for Workday Learning

• Proficient in ticket and case management, with a preference for Salesforce

• Demonstrates strong consulting skills

• Exceptional analytical skills and advanced proficiency in Excel/Google Sheets

• Skilled in LMS reporting and data analysis

Required Skills:

• Ability to communicate professionally and effectively across all levels of the organization

• Superior attention to detail and quality

• Dedication, willingness, and flexibility to meet tight and/or changing deadlines

• Inquisitiveness and desire to learn new things to grow with company needs

• Outstanding organizational and time-management skills

• Positive attitude and strong interpersonal skills

• Ability to work within schedules

#LI-LATAM

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