What the Strategic Consultant do:
- Focus on supporting key (strategic) accounts and support sales reps to maintain long-term relationships
- Own, monitor, and maintenance the rolling 5 quarter sales forecast by highlighting both risks and challenges, as well as growth opportunities
- Provide data-driven insights / recommendations to sales managers to maximize growth opportunities and minimize revenue loss (mitigate churns)
- Leverage data-driven insights to craft compelling narratives that drive meaningful business outcomes for clients
- Drive overall customer satisfaction and encourage engagement beyond primary users
- Serve as the communication bridge between clients and internal product and engineering teams for bug reports and feature requests
- Demonstrate strong situational awareness with the ability to interpret and respond to dynamic client environments
- Own and lead client onboarding and training sessions to ensure successful adoption of our platform
- Provide insights and recommendations to support sales activities
- Conduct on-site visits and in-person meetings with clients alongside sales reps to strengthen sales pitches and provide hands-on support
Skills and experience the candidate can bring:
- 5 to 7+ years of relevant experience in a customer-facing support role; experience in SaaS is a strong plus
- Proven ability to manage support to the day-to-day client and agency relationships, both in-person and virtually, especially in the digital marketing space
- A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth
- Strong analytical thinking with the ability to deliver strategic insights that bring value to clients
- Excellent time management skills with the ability to prioritise tasks and meet deadlinesExceptional communication skills, including listening, presentation, writing, and speaking
- Willing to work on-site two days a week (Tuesdays and Thursdays; short walk from Kanda station)
Top Skills
What We Do
Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions. Sensor Tower data is frequently cited by top-tier trusted media institutions, including the New York Times, Bloomberg, Reuters, CNBC and more, as well as financial and academic institutions.
Why Work With Us
As a globally distributed team that has achieved year-over-year profitability, we attribute our success to both our trusted, innovative product and our talented people. We place a strong emphasis on hiring self-starters who are driven, yet humble, always eager to learn and grow.
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