The internal title for this role is Client Success Strategist. This is a temporary, salaried and benefits-eligible position ending no later than January 8, 2027. Potential for extension of contract or offer of continued employment following the end date may be discussed as the end date approaches. Extension of contract or offer of continued employment is contingent upon business need.
Successful candidates will be responsible for:
- Facilitating the onboarding process for new clients and assisting existing clients with requests to procure products and services;
- Supporting the day-to-day management of client relationships and satisfaction;
- Managing a portfolio of new business targets, active existing accounts, and lapsed accounts;
- Connecting with the Growth Team consistently to assess client needs and pain points;
- Collecting, analyzing, and interpreting client performance data to identify trends;
- Designing and implementing new processes to improve client onboarding, support and engagement, and internal collaboration in support of Growth Team goals;
- Collaborating cross-functionally with Marketing, Product, SMS and Strategic Services teams to ensure seamless client journeys;
- Working with client teams, including technology and creative when needed, to assist in managing resources and project timelines;
- Leading or supporting projects aimed at improving client success outcomes, from initial scope definition to successful implementation.
Must-have qualifications:
- Passion for good causes, whether candidates or other;
- 2+ years of experience in a political, nonprofit, or aligned agency environments in digital communications, fundraising, operations, client success, or marketing, with a general sense of business development, sales, and revenue generation;
- Strong communication and interpersonal skills;
- Client-centric mindset;
- Strong writing and editing skills;
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights;
- Ability to work independently and collaboratively in a fast-paced environment;
- Detail-oriented with a strong commitment to accuracy;
- Project management experience;
- Ability to collaborate on a team both internally and externally.
Nice-to-have qualifications:
- Proficiency in data visualization tools (e.g., Tableau) and CRM systems;
- Background in digital or direct mail communications, fundraising and/or marketing;
- Client management experience;
- Experience with a political campaign, nonprofit or integrated marketing company.
Location
We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CT, DC, DE, FL, GA, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, NC, NJ, OR, PA, SC, TN, TX, VA, and WI. Due to FL legislation, MissionWired is required to participate in e-verify.
This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.
Skills Required
- 2+ years of experience in political, nonprofit, or aligned agency environments
- Strong communication and interpersonal skills
- Client-centric mindset
- Strong writing and editing skills
- Strong analytical and problem-solving skills
- Ability to work independently and collaboratively
- Detail-oriented with a strong commitment to accuracy
- Project management experience
What We Do
At MissionWired, we harness the power of digital storytelling and connectivity. We’ve deployed millions of emails, motivated countless Facebook likes and shares and generated untold tweets and retweets. We’ve crafted strategic communications for dozens of members of both houses of Congress, large national nonprofit organizations and even The White House. We were at the vanguard of digital advocacy, inventing the tactics in wide use today. We are a full-service agency that can tackle any challenge thrown our way. From online fundraising, acquisition advertising and analytics to coding, graphic design and writing, we have top-flight talent who’ve been recognized as the best in their fields. Our clients include the Bill & Melinda Gates Foundation, the USO, Sandy Hook Promise, Democratic political committees and members of the U.S. Senate.
