Strategic Support Specialist

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

Client Solution Architects (CSA) is currently seeking CIO Strategic Support Specialist to support our team in Pensacola, FL. This role is contingent on award.

How Your Role Will Make an Impact:

• Meet weekly with the NETC Contracting Officer’s Representative (COR), and provide monthly status reports (MSR), statistics or interim reports to the NETC COR.
• Provide a brief to the NETC Chief Information Officer (CIO)/Requirement Owner (RO) providing status and service delivery data.
• Respond to requests for meetings at the Pensacola location within a 72-hour period.
• Meet with Government managers/supervisors on strategic goals and long/short range plans
• Provide weekly status updates to Technical Assistants (TA). Work with NETC Technical
• Assistants, Program Managers, Functional Managers, Product Owners, Product Managers, and
• Technical Managers to formulate, review, and monitor service-support with NETC work plans, project plans, milestones, and deliverables.
• Develop and track plans via Flankspeed tools, Microsoft (MS) Project, power point, spreadsheets, schedules and timelines, documents, and resolutions for the N6 Program Management Office and other stakeholders.
• Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements when discovered.
• Coordinate, document, and confirm training of contractor personnel in security, fire, safety, electrical power safety.
• Facilitate the coordination, development and maintenance of IM/IT Portfolios.
• Perform analysis in support of the construction and vetting of: Requirements Documents, Requirements Traceability Matrixes, and Concept of Operations (CONOPS). Validate, clarify, develop, and review functional requirements and capabilities for both legacy and transformation systems.
• Collect, analyze, and track RRL IT fielding requirements identified by stakeholders needed to support IT upgrades to deliver modernized RRL training. Coordinate with NETC and Navy stakeholders to collaborate, identify, and capture alternatives for technological solutions.
• Provide project management services and oversight of IT requirements supporting implementation of IT upgrades to deliver modernized RRL training
• Manage IT and business relationships and liaise with multiple levels of stakeholders including flag officers, commanding officers, higher level authorities, governance bodies, departmental leadership, functional staff, technical staff and project managers, PMW-240 and user communities.
• Support the transformation of outdated or legacy systems to new and more advanced software to include reviewing existing system business rules and conducting “Fit-Gap Analysis” to determine the best solution to move the application forward.
• Develop, gather, and maintain data of IT operations. Evaluate the effectiveness of IT Operations by conducting analysis and identifying issues and alternatives. Perform system capability analysis vs. requirement matrixes.
• Develop workflows, dashboards, and other solutions using capabilities within Flankspeed, Power Platform or similar approved Navy tools/capabilities that support the effectiveness of NETC IT operations.
• Develop Systems Architecture products, Overview Models, Process Models, various views, Data Models and views IAW the DoD Architecture Framework methodology.
• Research new products and technologies with potential to support NETC training delivery initiatives.
• Coordinate with all levels/echelons of the NETC organization from command Division Directors/System Administrators, to Learning Center and Training Site personnel related to developing, managing, and delivering training.
• Develop graphic displays, briefing packages and presentation materials for use in briefing leadership at all levels, training, and other strategic presentations.
• Provide internet/intranet online collaboration, video teleconferencing support. 

What You Will Need to Join Our Award-Winning Team:

• Clearance: Must posses and maintain an active Secret Clearance
• Bachelors Degree in related field and 3 years of relevant experience 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.

As a federal contractor, CSA will abide by the client’s infectious disease protocols.

WE BELIEVE great companies know who they are and what they stand for. CSA’s common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients’ toughest challenges. It’s no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career.

We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.

Be a part of CSA… do great things!

CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to [email protected]. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We’re an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.

Federal Equal Opportunity is the Law

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Federal Employee Polygraph Protection Act

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Notification for current or previously cleared professionals:

Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA’s applicant tracking system.

By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.