Strategic Sales Support Specialist

We are seeking a highly motivated, detail-oriented, and client-facing Strategic Sales Support Specialist to support our VP of Sales in managing high-velocity, enterprise-level sales cycles. This is a hands-on, hybrid role combining sales operations, enablement, and strategic project management. The ideal candidate will play a central role in keeping deals on track, ensuring internal alignment, preparing client-facing materials, and helping drive revenue growth.

This position is suited for a highly organized self-starter with strong analytical, communication, and stakeholder management skills. It is not a junior or administrative support role, this hire will be directly involved in time critical deal execution. 

• Direct Sales Support: Serve as the right hand to the VP of Sales across all live and strategic deals.
• Account Strategy: Help shape outreach plans and cadence strategies, working hand-in-hand with Sales, Marketing, and Enablement.
• Strategic Account Mapping & Outreach: Support strategic account planning and prospecting, including event targeting and post-event follow-up; act as a dedicated BDR-style resource for high-value targets.
• Deal Orchestration: Own the internal project management of active opportunities from pre-sales through close. Coordinate with cross-functional stakeholders (Product, Tech, Legal, Finance, Marketing).
• Client-Facing Communication: Prepare, manage, and participate in key external meetings with tailored presentations, reports, and updates.
• Presentation & Proposal Development: Build and polish executive-ready pitch decks, account strategy slides, proposals, and briefing documents.
• Salesforce Reporting: Run and interpret reports in Salesforce to track pipeline health, forecast status, and deal progress.
• Proactive Issue Management: Identify blockers and risks early, propose solutions, and escalate appropriately.
• Account Strategy: Help shape outreach plans and cadence strategies, working hand-in-hand with Sales, Marketing, and Enablement.
• Operational Backbone: Ensure that every step of the sales process is documented, compliant, and set up for scale.

• 3–5 years of experience in a strategic sales support, sales operations, or B2B client-facing role—preferably in SaaS for Ecommerce.
• Strong familiarity with complex or enterprise sales cycles, and experience supporting large, high-stakes deals from discovery through close.
• Advanced proficiency in Salesforce, PowerPoint and Excel.
• Excellent communication skills (verbal and written)—must be comfortable in front of clients and executives.
• Strong attention to detail and the ability to manage multiple fast-paced priorities.
• Proven ability to work independently and operate with minimal direction.
• A strategic approach with the confidence to proactively solve problems and offer valuable insights.

The salary range for the position is $67,800-  $98,000 USD per year.

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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