The Role
Manages large-scale technology transformation programs, overseeing governance, budgets, risks, milestones, procurement, staffing, quality, and client satisfaction. Leads distributed, matrixed teams and project managers while coordinating executives, technical teams, and clients. Develops statements of work, manages contract changes, drives issue resolution, and delivers executive reporting. Coaches program staff, manages financial performance, and ensures successful end-to-end delivery across global programs.
Summary Generated by Built In
Strategic Program Manager - Remote
Job Description
The Strategic Program
Manager is responsible for managing large scale transformational client
initiatives, which will require him/her to successfully engage and work across
multiple technical and global teams within WWT and potentially with the client.
The ideal candidate will have proven leadership capabilities and experience
managing technology programs with a minimum budget of $25MM or greater. He/she
will have managed large distributed teams of matrixed resources of at least 50
people or more and have strong presentation and public speaking skills. He/she
will have experience developing and estimating client statements of work.
Job Responsibilities
- Defines and implements governance and controls across
the program, including but not limited to: status reporting, risks and
issues management and reporting, stakeholder engagement and reporting,
other routines and artifacts as required in order to control the program
- Extensive problem-solving skills, with the fortitude to
drive resolutions to a close
- Extensive knowledge of service delivery models focused
on continuous improvement and adapting to the changing landscape of the
service industry.
- Monitors and manages the program level milestones,
risks, issues, and decisions
- Drives decision making processes where and when
appropriate
- Works with leadership and technical leads to staff and
resource the program appropriately
- Escalates and drives program level issues resolution
and risk mitigation
- Responsible for managing all budgeting, forecasting and
program financials to meet financial expectations as outlined in the
program
- Responsible for managing program level procurement
reporting and visibility
- Ensure roles and responsibilities are defined and align
to staffing plans
- Responsible for end-to-end program delivery and quality
- Drives stakeholder engagement to ensure appropriate
level of communication and decision making for the program
- Creates executive reporting, and delivers the reports
to the appropriate executive stakeholders, as defined by the program
- Ensures the program is aligned to the statement of
work.
- Works with the appropriate leadership and team members
to define the statement of work and any changes
- Monitors and assesses customer satisfaction, quality,
and profitability.
- Project managers assigned to the program will report to
the program manager
- Coaches and mentors the PMs and other team members as
needed, to achieve the optimal productivity and highest quality of
deliverables.
- Creates and manages long term goals for the program or
portfolio of projects.
- Responsible for ensuring the successful onboarding and
offboarding of program resources
- Acts as a liaison between program staff and upper
management/executives
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) Related
Field required
- A minimum of 10 years' progressive experience in a
related field required
- Minimum of 5 years active Program Management experience
- Minimum 10 years of Project Management experience
- Experience working with Financial Customers
- One to three years prior sales/business development
experience is preferred
- Salesforce CRM software experience
- Experience managing, tracking, and forecasting the
financials and budgets for large scale programs
- Understands expectations and reporting requirements
needed to provide the level of visibility and clarity on the financial
health of the program
- Excellent understanding of the contract process
- Able to manage contract modifications, control the
impact to a program, and take the lead for negotiations on contract scope,
cost, and schedule
- Good understanding of Supply Chain processes
- Ability to work independently and aggressively track to
program timelines
- Strong team skills
- Strong communication skills (written, verbal, and
presentation)
- Project Management Professional (PMP) certification
through Project Management Institute (PMI) preferred
- Experience working multi-site (global environments) is
a plus.Ste
Skills Required
- Bachelor's degree in Arts, Sciences, or a related field
- At least 10 years of progressive experience in a related field
- At least 5 years of active program management experience
- At least 10 years of project management experience
- Experience working with financial customers
- Salesforce CRM software experience
- Experience managing, tracking, and forecasting financials and budgets for large-scale programs
- Understanding of contract processes and contract modifications
- Ability to lead negotiations involving contract scope, cost, and schedule
- Understanding of supply chain processes
- Ability to work independently and track program timelines
- Strong team, written, verbal, and presentation skills
- One to three years of prior sales or business development experience
- Project Management Professional certification through PMI
- Experience working in multi-site global environments
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The Company
What We Do
Simple Solutions is a US based company and Microsoft Partner with a global presence that provides a broad range of software and IT services solutions to better help our clients manage their business. Our personalized service follows industry “best practices” and delivers cost effective and efficient solutions for our client’s business and IT needs. Simple Solutions has a broad portfolio of cloud and packaged software expertise with development and Integration services. We are also providers of custom and off-the-shelf software products to address specific business and IT challenges. Simple Solutions has a broad portfolio of cloud and packaged software expertise with development and Integration services. We are also providers of custom and off-the-shelf software products to address specific business and IT challenges.
