Strategic Partnerships

The e-commerce ecosystem runs on platforms — Shopify, BigCommerce, CommentSold, Salesforce Commerce, marketplaces, ERPs. Millions of sellers live on these platforms. And right now, most of them have no idea Redo exists. That’s the opportunity.

Redo is a full-stack e-commerce platform spanning multiple product clouds: marketing, conversion, operations and reverse logistics. We serve DTC brands primarily on Shopify and Shopify Plus, with growing presence on BigCommerce, CommentSold, and Salesforce Commerce.

We need someone who can walk into a room with a platform’s BD or product team, understand how their ecosystem works, and make the case for why Redo’s product suite should be the default for every seller on that platform. This is not a “maintain relationships” role, this is a “go build something that didn’t exist before” role.

Partnership activity at Redo has grown organically across multiple teams. We want to build on this success, with dedicated focus on building one-to-many platform distribution motions and supporting our off-Shopify platform diversification with platform and strategic partners. This is one of the most important hires we’ll make this year.

This is the core of the role. You’ll be the person who figures out how to get Redo’s products embedded, featured, and distributed across the platforms where sellers already live.

• Own the Shopify relationship end-to-end: app store positioning, co-marketing, early access to platform capabilities (checkout extensibility, Markets Pro), and Shopify Plus partner engagement

• Lead Redo’s platform diversification strategy: build relationships with CommentSold, BigCommerce, and Salesforce Commerce BD/product teams to unlock new distribution

• Develop the playbook for getting Redo recommended, embedded, or certified within each platform’s ecosystem

• Drive platform-level distribution deals that move the needle on merchant acquisition at scale — not one deal at a time, but one platform at a time

Beyond platforms, you’ll own the partnerships that extend Redo’s product surface through integration rather than acquisition.

• Manage and expand Redo’s highest-value strategic partnerships

• Identify and close new partnerships that fill product gaps or accelerate time-to-market across our seven product clouds

• Negotiate partnership agreements, commercial terms, and co-sell/co-marketing commitments

• Convert competitor partner relationships into Redo partnership relationships

You’re building a function, not inheriting one. The systems, processes, and tooling are yours to create.

• Build the partnership tech stack: evaluate and implement PRM tooling

• Establish strategic partner engagement models, standard agreements, and measurement frameworks

• Cross-Functional Collaboration

• Partner with Corp Dev on partnerships with M&A or investment dimensions

• Collaborate with Product GMs to identify core integration partnerships that accelerate product roadmaps

• Coordinate with the International team on cross-border partnership build-out

You’ve landed meaningful platform deals, driven distribution through partnerships, and know what it takes to get a product embedded across a marketplace or platform. You’re a builder, not a manager of existing relationships.

• 3+ years in partnerships, business development, or strategic alliances 

• Direct experience in the Shopify ecosystem, e-commerce SaaS, or adjacent commerce technology — you know how platform ecosystems work from the inside

• Track record of building partnership programs from scratch (0-to-1) and scaling them into measurable distribution channels

• Experience managing both technology/product partnerships and revenue-generating GTM partnerships

• History of structuring and closing complex, multi-stakeholder partner deals — not just referral agreements

• Strong commercial instincts with the ability to tie every partnership to a revenue outcome

• Experience at a Shopify app company, Shopify Plus partner agency, or commerce platform vendor in a partnership role.

• Familiarity with the returns/post-purchase ecosystem and the logistics/3PL landscape

• International/cross-border commerce experience, particularly landed cost, customs, and cross-border returns

• Experience implementing PRM tools and infrastructure

• Background in carrier or logistics partnerships is a strong differentiator

• The Kind of Person Who Thrives Here

• Builder mentality — you’re comfortable operating in ambiguity and creating structure where none exists. You don’t need a playbook; you write it.

• Executive presence — you’ll represent Redo to C-level counterparts at platforms, carriers, and technology partners. You need to command a room.

• Data-driven — you measure partnerships in pipeline dollars and merchant adoption, not meetings held or decks shared.

• Bias to action — Redo moves fast. You’ll be expected to close your first partnership deal within 60 days, not spend 90 days on strategy decks.

• Low ego, high ownership — you’ll inherit a mix of existing relationships and greenfield opportunities. Some are messy. You clean them up and move forward.

• Complete partner landscape audit: inventory every existing relationship, owner, status, and data source

• Meet every internal stakeholder who touches partners

• Establish a platform partnership strategy and clearly defined objectives

• Design and Implement AI Partnership Agents to support partnership build-out

• Develop joint business plans for top platform and strategic partners

• Close at least 2-3 new platform partnership or meaningful expansion of an existing

• Establish measurement of partnership success

• Partner-sourced revenue reaches 10% of total new business closed-won

• 4+ Tier 1 partnerships with active joint plans and executive sponsorship

• At least one off-Shopify platform generating meaningful merchant pipeline through your partnerships

• Recommendation on team expansion: additional partnership managers for vertical or geographic coverage

• No partner reports uncoordinated outreach from multiple Redo contacts

Redo is an e-commerce platform that provides returns management, order tracking, package protection, customer support, checkout optimization, marketing, and cross-border solutions for Shopify merchants. We serve DTC brands on Shopify, Shopify Plus, BigCommerce, CommentSold, and Salesforce Commerce. We’re organized into seven product clouds, backed by venture capital, and headquartered in Draper, Utah.

Our product surface is expanding rapidly through organic development and strategic acquisitions. We’ve completed four acquisitions in the last 18 months and are actively investing in cross-border, AI-native commerce, and platform diversification. The partnerships function you’ll build is central to how we distribute all of this