At MSB Consulting Engineers, operational excellence is built through consistency, accountability, trusted relationships, and careful attention to the details that protect and support our business.
The Strategic Operations Specialist serves as a trusted operational partner to executive leadership, providing stewardship over critical operational processes that allow leaders to focus on serving clients, developing employees, and growing the business. While this position has no direct supervisory responsibility, it has broad organizational impact through coordination of strategic operational initiatives, contract administration, corporate compliance, risk management support, executive projects, and other business-critical processes.
This role is ideal for someone who enjoys bringing order to complexity, solving problems before they become issues, and understanding that the small details often make the biggest difference.
Success at MSB is measured not only by what we accomplish, but by how we accomplish it. Our Core Values define the behaviors we expect of every team member.
Lead with Energy
We lean into every challenge with initiative, positivity, and determination. We show up prepared, accessible, and engaged.
Trust is the Foundation
We build trust through honesty, expertise, respect, empathy, honoring commitments, and treating others as partners.
Own It, Deliver It
We follow through, double-check the details, and take the extra steps to ensure quality and impact.
Stronger Together
We collaborate openly because together we achieve more.
Enjoy the Journey
We celebrate progress and foster optimism, resilience, and purpose.
Position SummaryThe Strategic Operations Specialist coordinates and helps improve key operational processes that protect the Company's interests and support its continued success. This role serves as a central point of coordination for contract administration, corporate compliance, insurance documentation, operational budget coordination, executive initiatives, vendor relationships, and strategic business activities.
Why This Role MattersThis role helps protect MSB's people, clients, and business by coordinating operational processes that reduce organizational risk, strengthen accountability, and support long-term success.
At MSB, ownership means more than completing tasks. It means taking responsibility from start to finish, following through on commitments, paying attention to the details, and delivering results that protect the Company and support those around you.
Contract Administration & Business Agreements
Coordinate the lifecycle of client contracts, MSAs, subcontract agreements, and NDAs from receipt through execution, tracking, renewal, and archival. Coordinate review and negotiations with leadership; maintain databases; monitor renewals; maintain executed files; and communicate upcoming renewals.
Corporate Compliance & Business Governance
Coordinate Secretary of State registrations, annual reports, business licenses, engineering registrations, compliance calendars, regulatory deadlines, and corporate records.
Risk Management & Insurance Coordination
Coordinate insurance renewals, certificates of insurance, bond requests, subcontractor COIs and W-9s, broker communications, and compliance documentation.
Executive Operations & Strategic Support
Coordinate the annual Operations budget development process for assigned corporate function, including gathering departmental input, tracking timelines, consolidating information, and supporting executive review.
In addition, responsibilities include:
- Preparing executive reports, presentations, and supporting documentation.
- Tracking operational action items and follow-up activities.
- Coordinating executive and cross-functional special projects.
- Supporting strategic initiatives through organization, communication and execution.
- Identifying practical process improvements that enhance efficiency and accountability.
Operational Systems & Organization
Maintain and enhance operational tracking systems, document management practices, contract databases, and client or vendor compliance portals while identifying opportunities for continuous improvement that increase efficiency, strengthen accountability, and reduce organizational risk.
Decision Making & JudgmentRecognize operational risks, recommend practical improvements, coordinate cross-functional efforts, and exercise sound judgment while managing confidential business information.
- Bachelor's degree in Business Administration, Management, Operations, Finance, or a related field.
- Approximately seven (7) or more years of progressively responsible professional experience in operations, executive support, contract administration, project coordination, compliance, corporate governance, or similar business functions.
- Equivalent combinations of education, experience, and demonstrated capability will be considered.
- Experience coordinating complex business processes involving multiple stakeholders.
- Experience with contracts, vendors, brokers, consultants, or third-party partners.
- Excellent written and verbal communication skills.
- Advanced proficiency in Microsoft Office. Experience with Microsoft Dynamics 365 ERP is a plus.
- Exceptional organization, attention to detail, discretion, follow-up and follow-through.
The most successful individuals in this role consistently demonstrate the qualities we associate with MSB’s A-Players. They are professionals who:
- Lead with a positive attitude and energy.
- Take ownership and follow through without being reminded.
- Bring order to complexity while successfully managing competing tasks.
- Communicate proactively, professionally, and effectively.
- Build trust through integrity, discretion, accountability, and reliability.
- Protect confidential information while exercising sound judgment.
- Adapt quickly to changing priorities and business needs.
- Seek opportunities to streamline processes, reduce waste and increase efficiency.
- Build collaborative relationships with teammates, clients, brokers, vendors, and business partners.
- Demonstrate commitment by seeing responsibilities through to completion while delivering quality work.
Based in MSB's Metairie office. First 60 days in-office; thereafter eligible for one remote day per week based on performance and business needs.
What Success Looks LikeSuccess is measured by the confidence, trust, reliability and consistency you bring. A successful Strategic Operations Specialist:
- Anticipates operational needs before they become issues.
- Protects the Company through disciplined execution and attention to detail.
- Ensures contractual, compliance, and operational obligations are coordinated accurately and completed on time.
- Maintains organized systems that improve visibility and accountability.
- Builds trusted relationships with employees, clients, vendors, brokers, and business partners.
- Demonstrates initiative, ownership, accountability, and follow-through in every responsibility.
- Continuously identifies opportunities to improve process, increase efficiency, and reduce organizational risk.
- Earns leadership’s confidence through professionalism, responsiveness, sound judgment, and consistent execution.
As the individual gains experience and demonstrates success, there will be opportunities to assume broader ownership of operational initiatives, process improvement efforts, and other strategic business responsibilities.
Our Commitment to your SuccessAt MSB Consulting Engineers, we believe exceptional people deserve exceptional support. This position is designed for someone who is eager to learn, grow, and expand their impact over time. Through collaboration with leadership, meaningful work, and opportunities for professional development, the Strategic Operations Specialist will have the opportunity to build a rewarding career while contributing to the continued success of MSB.
At MSB, we don’t just fill positions – we build careers, strengthen teams, and create opportunities for people to make a meaningful impact.
Skills Required
- Bachelor's degree in Business Administration, Management, Operations, Finance, or related field
- Approximately seven (7) or more years of progressively responsible professional experience in operations, executive support, contract administration, project coordination, compliance, or corporate governance
- Experience coordinating complex business processes involving multiple stakeholders
- Experience with contracts, vendors, brokers, consultants, or third-party partners
- Excellent written and verbal communication skills
- Advanced proficiency in Microsoft Office
- Experience with Microsoft Dynamics 365 ERP
- Exceptional organization, attention to detail, discretion, follow-up and follow-through
What We Do
M S Benbow and Associates (MSB) is a multi-discipline professional consulting engineering firm providing design, project management, and post-implementation support services. Specializing in electrical power systems, instrumentation, control systems, and connectivity solutions, MSB serves major private and public sector clients across the United States, including airports, oil refineries, and convention centers, to solve complex engineering challenges.
