Strategic Operations Manager - EST/CST

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Strategic Operations Manager Role Profile

Eastern or Central time zones preferred

The Strategic Operations Manager is responsible for the operational and data reporting aspects of the Clinical Diagnostic Liaison (CDL). Critical responsibilities include ensuring the CDL program achieves strategy and client objectives, and functions as a key contact to client business leadership. Plans, organizes, and monitors activities/projects to maximize the business potential for client and ensures highest level client satisfaction. Responsible for using data and insights and providing recommendations to client and Amplity team on strategies, plans, and organizational management.  Applies strong analytical reasoning to assist client in solving problems and developing business strategies.  Reports to Amplity National Program Director.

Position is remote and will require 50% travel including overnight business travel.

Strategic Operations Manager

• Liaise with National Program Director to ensure CDLs exceed customer expectations including successful deliverables achievement
• Collect, analyze and interpret program data to identify trends, patterns, and performance indicators
• Generate reports and presentations to communicate findings and insights to key stakeholders
• Make data-driven recommendations for operational improvement and strategic decision making to enhance program impact and effectiveness
• Ensure seamless program/platform operations, operational efficiencies, and make certain materials and activities are executed in full alignment with client standards
• Exhibit and foster collaborative behaviors with client cross functional teams for seamless program operations, enhanced operational efficiencies and metrics reporting
• Function as business owner for Working Practice Document/Governance/Call Guides
• Function as business owner for Salesforce, CRM, and any other business platforms
• Identify opportunities to streamline efficiency within the CDL team
• Implement standardized processes and best practices to ensure consistency and productivity

Experience: 

• BA/BS in life sciences or biostatistics 
• 5 years pharma experience required 
• 2+ years leadership experience required
• Pharma data analytics and reporting experience preferred 
• Operations experience preferred 

Skills :

• Outstanding analytical and technology skills 
• Excellent communication and collaboration skills 
• Problem-solver, highly effective at identifying, analyzing, and turning insights into actionable strategy 
• Operates successfully in a matrix environment 
• Focuses on results and prioritizing goals 

Credentialing Requirements:

As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company’s expectation that you comply with the requirements outlined by the facilities on your call plans.  

Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.  

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.