Strategic Initiatives & Business Performance Lead

One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives.

The Role

As the Strategic Initiatives & Business Performance Lead, you will be a provide critical support to the leadership team of One Pass through transformation and growth. This role is responsible for driving enterprise-wide strategic initiatives, ensuring that root causes behind performance trends are quickly evaluated, managed and monitored, and shaping the frameworks that guide business reporting and decision-making. You will coordinate across all business functions and teams to ensure One Pass delivers on strengthening its core wellness business while scaling for growth.

Key Responsibilities

• Partner with senior leaders to define and prioritize performance management and transformation efforts across product, operations, and go-to-market functions.

• Design and manage the cadence, format, and content of business performance reporting for the executive team

• Lead the execution of cross-functional strategic initiatives that align with One Pass’s long-term vision and growth roadmap

• Translate actionable insights on business performance (EBITDA, growth, member engagement, operational KPIs) into prioritized initiatives.

• Own the development of the One Pass operating scorecard and gap closure tracking including operational process with functional leaders

• Establish repeatable processes for initiative tracking, business performance reviews, and strategic planning cycles.

• Support quarterly and annual business reviews with compelling narratives and data-driven insights

About You

You are a strategic thinker with a track record of operational excellence. You thrive in ambiguity, and are able to connect dots across functions, and bring structure to complexity.

• 10+ years of experience in strategy, business operations, or performance management roles.

• MBA or equivalent experience in business strategy, finance, or operations.

• Proven ability to lead cross-functional initiatives and influence without authority.

• Strong analytical skills with experience in root cause analysis, scenario modeling, and KPI development.

• Exceptional verbal, written, and oral communication skills—able to distill complexity into clarity.

• Experience in payer and risk management environments, health, wellness, or consumer platforms is a plus.

Work Location & Eligibility

One Pass Solutions, Inc. offers a flexible work environment. We operate as a hybrid company in the Minnesota–St. Paul Twin Cities area, where team members are expected to work in-office three days per week. We also support remote work across a number of U.S. states.

We are currently able to employ individuals who reside in the following states:

Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington, D.C.

Please note: At this time, we are unable to employ individuals residing outside of these jurisdictions.

One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. You may view all of One Pass Solutions, Inc.’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.