About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the role
Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.
In this role, you will
Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making
Build and own our financial model and unit economics framework
Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives
Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency
Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends
Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation
Own materials for our Board meetings and serve as a key partner on future fundraising processes
Develop and build a scalable finance function that can support Decagon’s hyper-growth
Your background looks something like this
3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company
1–2 years of investment banking at a top-tier firm
Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives
Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations
Excellent communication skills; comfortable presenting to leadership
Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you
High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar
Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly
Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus
Even better
Experience working in B2B SaaS with familiarity with ARR-based business metrics
Familiarity with Accounting ERPs and financial planning tools
Bachelor’s degree in Finance, Accounting, Economics or related business field
Compensation $180,000 - $235,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Skills Required
- 3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company
- 1-2 years of investment banking experience at a top-tier firm
- Expert financial modeling skills, including building models from scratch, stress-testing assumptions, and translating outputs into business narratives
- Strong analytical instincts and ability to distill complexity into structured frameworks and actionable recommendations
- Excellent communication skills and comfort presenting to leadership
- Ability to influence without authority and gain alignment across teams
- High ownership mentality and ability to drive projects to completion
- Ability to work in a fast-paced, dynamic environment with shifting priorities
- Proficiency in Google Sheets or Excel
- Experience with SQL or BI tools
- Experience working in B2B SaaS with familiarity with ARR-based business metrics
- Familiarity with accounting ERPs and financial planning tools
- Bachelor’s degree in Finance, Accounting, Economics, or a related business field
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
