Strategic Customer Success Manager

Who We Are:

Revyse exists to help multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk. Our AI-powered platform helps the industry turn vendor and supplier data into a strategic advantage. We are a fast-moving, early-stage tech company with a big vision. Founded by industry experts and financially supported by industry veterans - we're overhauling the relationship between operators and suppliers.

Who We’re Hiring:

We’re hiring a Strategic Customer Success Manager (SCSM) to own the long-term technical relationship with our customers. You will be their trusted advisor, helping them translate business goals into platform outcomes, driving adoption, and ensuring Revyse becomes embedded in their day-to-day operations. Customers will look to you not just for answers, but for strategy, insights, and a clear roadmap for success.

This role blends relationship management, product adoption strategy, and change management. You’ll work closely with executive stakeholders to understand their goals, help their teams implement Revyse successfully, and ensure our platform becomes part of their operational rhythm.

If you thrive in high-velocity environments, love helping customers see the “aha” in product adoption, and want to build something that defines the standard for multifamily success, this role is for you.

What You’ll Do:

Account Strategy & Customer Success

• Manage a book of 8–15 enterprise accounts
• Build strong, trusted relationships with executive and operational stakeholders.
• Lead regular executive check-ins to share adoption metrics, ROI outcomes, and roadmap alignment.
• Own overall account health and renewal outcomes, identifying expansion opportunities and risks early.
• Partner with Sales and Product to define cross-sell strategies and surface customer opportunities.
• Act as a trusted advisor to customers navigating operational change.
• Help clients align internal teams around process improvements and Revyse adoption.
• Influence both customer strategy and internal priorities by representing the voice of the customer in planning discussions.

Adoption & Enablement

• Lead training sessions for corporate, department, and site-level teams
• Host ongoing education sessions to drive feature utilization and user engagement.
• Create playbooks, guides, and presentations that simplify complex workflows and enable scalable adoption.
• Track adoption KPIs, usage trends, and success milestones; proactively course-correct where needed.

Collaboration & Internal Partnership

• Partner closely with Implementation to ensure a smooth handoff from onboarding to steady-state success.
• Work with Product Marketing and CX leadership to define the account management strategy as Revyse scales.
• Contribute to the development of customer-facing reporting, highlighting spend insights, contract metrics, and product value delivered.

What You Bring:

We believe in giving people opportunities, so if you don’t check all of the boxes below, don’t let that hold you back. Think of these as nice-to-haves, instead of need-to-haves:

• 5+ years in Account Management, Customer Success, or Strategic Relationship Management in a B2B SaaS environment
• Proven experience managing enterprise or high-value accounts ($1M+ ARR preferred)
• Strong relationship management and communication skills across all org levels, from site teams to C-suite
• Skilled at driving user and product adoption through storytelling, data, and influence
• Deep understanding of change management principles and customer lifecycle best practices
• Comfort with metrics and reporting, using data to tell the story of customer success
• Familiarity with SaaS tools (Notion, Asana, Slack, Zendesk)
• Experience partnering cross-functionally with Product and Engineering
• Entrepreneurial mindset. You are resourceful, proactive, and thrive in startup environments.

Why Join Team Revyse:

• You’ll help move our high-growth startup forward and shape how we scale.
• Collaborative remote-forward work environment with a SUPER passionate and talented team. We love working hard on interesting projects.
• You’ll be sitting at the crossroads of multifamily vendors and operators. Being able to bring the industry together and amplifying the good happening all around us is some seriously rewarding work.
• Trust falls are part of our DNA. We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level. 
• Our leadership philosophy is to over-communicate, always. We’re transparent about company goals and opportunities.
• We believe that 100% of the organization should understand and be accountable to the vision and strategy. If we all know where it is we’re trying to go, it’s far easier to row the boat in unison.