Strategic CSM / Account Manager

Come own enterprise client relationships and ensure successful adoption of Neon’s automation platform. You’ll lead implementations, drive ongoing value, and act as a trusted advisor to senior stakeholders. Ideal candidates bring SaaS enterprise account experience, program management skills, and thrive in ambiguity while delivering results.

The crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.

Over 50% of critical prescriptions are abandoned due to:

• Cost barriers: Patients with high copays are 5x more likely to abandon treatment

• Insurance maze: Complex prior authorizations block access

• Logistical challenges: Coordinating medical visits for treatments

Our solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance.

Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.

• Frighteningly ambitious: We’re not just idealists. We’re seasoned builders. On a mission to build a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises.

• Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.

• Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.

• Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.

• Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.

• Career acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation.

Mission-driven capitalists

We’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives.

Working like athletes

Like athletes, we are constantly honing our craft to produce our best possible work.

We work with intention and humility. We support and challenge each other to be our best selves.

And as a team, we achieve goals together that would be impossible alone.

Frequent offsites

We spend one week every month offsite in beautiful places like Tahoe, Squamish, Mendocino, the Santa Cruz mountains, and Monterrey. We ship an incredible amount of product on these offsites. And we have a blast — climbing, swimming, surfing, and otherwise enjoying these beautiful places.

Rediscover the magic of coding late into the night, in the zone. Side by side with a team that—through their example of excellence—is inspiring you to reach your potential.

It’s not for everyone.

But if you long for an intense camaraderie that you can’t find elsewhere, then Neon is the place for you.

Partner directly with enterprise customers to ensure success with Neon’s automation platform. Act as the connective tissue between client stakeholders, our product/engineering teams, and leadership.

• Own the relationship: Build trust and act as the primary point of contact for senior client stakeholders.

• Drive implementations: Translate business needs into product rollouts, ensuring smooth deployment and adoption.

• Shape new products: Take customer problems from design through implementation, coordinating cross-functional resources.

• Manage programs: Track timelines, risks, and outcomes across multiple initiatives.

• Identify expansion opportunities: Spot opportunities for deeper adoption and increased value.

Traits of a high-performing Neon Health CSM.

• Strategic operator: Can think at the level of management consulting and execution.

• Program management excellence: Skilled at structuring projects, driving clarity, and delivering on commitments.

• Technical curiosity: Comfortable digging into product workflows and technical details.

• Trusted advisor: Build credibility with executives while managing day-to-day operations.

• Change driver: Can push through ambiguity and mobilize teams toward outcomes.

We’re looking for someone who has excelled in customer success, program management, or consulting roles with enterprise clients.

• Experience managing complex enterprise accounts, ideally in SaaS or other technology-driven industries.

• Track record of delivering successful product implementations or transformation programs.

• Strong client-facing presence: able to influence stakeholders from operations managers to executives.

• Bonus: background in management consulting or technical program management.

You will be expected to leverage modern SaaS and collaboration tools:

• Project management platforms (Notion, Asana, Jira, etc.)

• Communication & CRM (Slack, Zoom, Salesforce, HubSpot)

• Analytics and reporting (Excel/Sheets, BI tools)

• Comfort learning new SaaS tools and light automation as needed

Neon is building the automation platform for enterprises.

We’re profitable, backed by top investors, and growing fast with 7+ figure contracts.

Apply today to join a rocket ship redefining enterprise automation and ensuring patients get life-saving medications when they need them.

Please note: Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position.

Title Keywords: Customer Success Manager (CSM), Strategic Customer Success Manager, Enterprise Account Manager (AM), Strategic Account Manager, Technical Account Manager, Customer Success Lead, Client Success Manager, Customer Programs Manager, Forward-deployed Engineer