What the Strategic Consultant will do:
- Become the trusted advisor in customer journey from Day1.
- Drive overall customer satisfaction and ST product usage to expand engagement beyond the immediate users.
- Provide onboarding training and regular training of ST products.
- Provide in-depth market insight based on clients’ business pain point and ST market data, and educate the ROI of the use cases supported by ST data.
- Collect and analyze product feedback from customers, and handle the communication with internal product and engineering teams on product optimization & bug fix.
Experience the candidate can bring:
- Must be willing to work 2-3 days a week from our Beijing office
- 3 Years + relevant experience in a customer-facing role ( marketing/data analyst experience is a plus).Self-starting attitude, ability to work in a small team to collaborate and drive retention/growth and solve complex client challenges.
- Strong ability to build and leverage relationships and effectively within a complex customer organization, understanding the nuanced relationship and agenda between different business units.
- Excellent listening, presentation, and written and verbal communication skills.
- BA/BS degree required.
- Native Mandarin Speaker and fluent in English.
Top Skills
What We Do
Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions. Sensor Tower data is frequently cited by top-tier trusted media institutions, including the New York Times, Bloomberg, Reuters, CNBC and more, as well as financial and academic institutions.
Why Work With Us
As a globally distributed team that has achieved year-over-year profitability, we attribute our success to both our trusted, innovative product and our talented people. We place a strong emphasis on hiring self-starters who are driven, yet humble, always eager to learn and grow.
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