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Sensor Tower cultivates responsibly sourced market intelligence.
The Role
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To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
About this role:
The key point of contact for customer engagement and retention for regional strategic accounts. The Strategic Consultant must be able to identify what drives customer retention and growth.
What you’ll focus on:
- Focus on supporting strategic accounts and maintaining long-term relationships
- Lead client onboarding and training to ensure successful adoption of our platform
- Conduct on-site visits and in-person meetings with clients to strengthen relationships and provide hands-on support
- Leverage data-driven insights to craft compelling narratives that drive meaningful business outcomes for clients
- Drive overall customer satisfaction and encourage engagement beyond primary users
- Serve as the communication bridge between clients and internal product and engineering teams for bug reports and feature requests
- Demonstrate strong situational awareness with the ability to interpret and respond to dynamic client environments accurately
- Deliver exceptional customer support through email, phone, and messaging platforms
What we’re looking for:
- 5 to 7+ years of relevant experience in a customer-facing support role; experience in SaaS is a strong plus
- Proven ability to manage day-to-day client and agency relationships both in-person and virtually, especially in the digital marketing space
- A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth
- Strong analytical thinking with the ability to deliver strategic insights that bring value to clients
- Excellent time management skills with the ability to prioritise tasks and meet deadlines
- Exceptional communication skills, including listening, presentation, writing, and speaking
- Willingness to work onsite 2 to 3 days per week
About Sensor Tower
Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions.
Why Sensor Tower?
Our flexible work environment allows employees to live in greater connection with the people, places, and activities they love!
Our benefits for full-time positions include:
- Flexible time off so employees can shape their time away from work.
- Health and wellness stipend to achieve and maintain a healthy lifestyle through physical and mental fitness.
- Monthly internet stipend and a one-time $500 home office stipend.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. We will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we'll do our best to accommodate.
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The Company
What We Do
Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions. Sensor Tower data is frequently cited by top-tier trusted media institutions, including the New York Times, Bloomberg, Reuters, CNBC and more, as well as financial and academic institutions.
Why Work With Us
As a globally distributed team that has achieved year-over-year profitability, we attribute our success to both our trusted, innovative product and our talented people. We place a strong emphasis on hiring self-starters who are driven, yet humble, always eager to learn and grow.
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