RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems, before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we are looking for a Strategic Advisor, focused on IVR/ Conversational AI Ecosystem. If you have deep experience in the IVR, contact center, or conversational AI ecosystem and want a high-impact advisory role with a path to a board seat, we would welcome a conversation.
We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.
RouteThis is looking for a hands-on Strategic Advisor to help accelerate RAVA, our AI voice support solution for broadband and connected home support. This is not a passive advisor role. We want someone who can actively help us shape ecosystem strategy, open the right doors, refine our partner pitch, and build internal champions inside key organizations. This role starts as a structured advisory mandate with clear outcomes and can evolve into a formal board seat over time based on fit and impact.
What You Will Help Us Do
Shape partner strategy across IVR / CCaaS platforms, systems integrators, BPOs, and adjacent conversational AI players
Open executive relationships and help us get into the right partner conversations faster
Refine positioning and messaging so RAVA lands with the right audiences
Build strategic momentum that strengthens RouteThis’ long-term position in the ecosystem
How the Role Works (Initial Phase)
Type: Strategic Advisor (non-director)
Initial term: 6 months
Time commitment: ~4 to 8 hours per month
Working model: Directly with the CEO and one internal partner owner
You will not be expected to carry deals, manage our team, or run frontline execution. RouteThis owns execution. We need your judgment, network, and ecosystem credibility
Skills Required
- Deep experience in IVR, contact center, or conversational AI ecosystem
- Proven executive network to open partner conversations with IVR/CCaaS platforms, systems integrators, and BPOs
- Experience shaping partner strategy and building ecosystem partnerships
- Ability to refine positioning and messaging for AI voice support solutions
- Hands-on advisory approach and ecosystem credibility
- Willingness to commit ~4-8 hours per month for an initial 6-month term and work directly with CEO and partner owner
- Familiarity with AI voice support, autonomous agents, or conversational AI product deployment
What We Do
RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs. When used by support teams, RouteThis helps to: - Lower average handle times (AHT); - Increase first call resolution rates (FCR); - Reduce no fault found tech visits and product returns; - Increase Customer Satisfaction (CSAT) and more
