About the Company:
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
What you'll be doing:
The Strategic Account Manager is a pivotal role focused on growing and enhancing our most important partner relationships. As an Account Manager, you will work directly with the VP of Account Management who is responsible for building, solidifying, and enhancing client relationships to ensure maximum profitability and growth. As a Strategic Account Manager, you will have the opportunity to identify opportunities for improvement as well as to communicate and advocate partner goals and needs within Ouro to ensure an exceptional partnership satisfaction experience. The Strategic Account Manager must have excellent communication skills, a willingness to learn, and the ability to execute your ideas across all levels of the organization. Ideal candidates will possess prior experience managing distribution within one or more of our key verticals: Alternative Financial Services (AFS), Retail (Grocery, Pharmacy, and Convenience Stores), or handling Enterprise Strategic Partnerships.
Responsibilities:
Execute new growth opportunities to increase Ouro's distribution, deepen coverage and/or launch new products and services
Find opportunities to grow revenue and reduce attrition
Act as an escalation point and ensure resolution of any client issues
Utilize a consultative relationship approach to embed Ouro value at all levels within organization
Uncover, introduce, and implement opportunities to increase client satisfaction
Orchestrate and manage various projects and maintain client expectations and necessary Ouro resources
Help facilitate quarterly business reviews with each assigned client
Set, track, and report client goals within client organization and Ouro
Complete needs analysis for each assigned client
Assist with various tasks to ensure success of assigned strategic clients
Role Requirements:
Bachelor’s degree or equivalent work experience
Minimum 3 years of relevant work experience in account and project management
Experience developing and maintaining partner relationships
Strong time management, organizational and forecasting skills
Track record of revenue generation and maintenance
Strong presentation skills
Motivated, goal oriented and persistent
Excellent verbal and written communication skills
Ability to travel 15%
As provided in Ouro’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
What We Do
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
