What you will do:
- Partner Relationship Management:
- Serve as the primary point of contact for a portfolio of strategic partners, including community organizations, payers, and employer groups
- Build and maintain strong, trust-based relationships that foster collaboration and mutual success
- Ensure partners experience exceptional service and responsiveness, addressing questions and resolving challenges quickly and effectively
- Growth & Performance:
- Collaborate with internal growth and health teams to identify opportunities to expand services or membership within existing partnerships
- Monitor and analyze partnership performance metrics, identifying trends and areas for improvement
- Develop and execute partner-specific growth strategies in alignment with organizational goals
- Strategic Collaboration:
- Work cross-functionally with Market Operation teammates, Health, and Growth teams to ensure seamless partner onboarding and sustained engagement
- Participate in regular partner check-ins, performance reviews, and joint strategic planning meetings
- Translate partner feedback into actionable insights that inform service delivery and market strategy
- Communication & Reporting:
- Prepare clear, data-informed updates and presentations for internal leadership and other stakeholders
- Maintain accurate records of partnership activities, outcomes, and opportunities using Salesforce and reporting tools
You are a good fit if you have:
- Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field
- 3–5 years of experience in account management, partnerships, growth or business development within healthcare, behavioral health, or managed care settings
- Proven success managing relationships with healthcare payers, community organizations, or employer groups
- Strong communication, presentation, and negotiation skills with an analytical and data-driven mindset
- Ability to manage multiple priorities in a fast-paced, mission-driven environment
- Comfort using Google Workspace and Salesforce.
- Ability to travel occasionally in the New England area
It will also be great if you have:
- Experience in value-based care or population health management
- Experience in behavioral health and/or substance use disorder treatment landscapes
Work location requirements:
- BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.
When working from home, the requirements include:
- Must have reliable internet service with a fast upload/download ability
- Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
- Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions
Top Skills
What We Do
At Better Life Partners, our mission is to provide whatever it takes to help people heal from addiction. Whenever, wherever. We deliver community-based and virtual medical and behavioral health care, providing our members with easy and fast access to treatment in the right place for them. Our services include opioid and alcohol use disorder treatment, with mental and physical healthcare services for our members.
Our “whole person” care is built upon deep community partnerships. We partner with local organizations to provide harm reduction and integrated medical, behavioral, and social care. We work hand-in-hand with mission-driven community organizations, treatment providers, and public health organizations to bring better care to the people they serve.
We’re building the multispecialty practice of the future — delivering value-based care backed by technology and a caring team of providers, community health workers, counselors, and support staff.
Join a team where you can love what you do and make a difference in the communities that need it most. Learn more at betterlifepartners.com.
