Strategic Account Manager

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Q2 is seeking a Strategic Account Manager responsible for leading strategic engagement, renewals, and sales for banks and credit unions, across both the retail and commercial banking spectrums. Building, deepening, and retaining customer relationships, extending contracts, as well as cross-selling new products and capabilities, are all critical components of this role, as is the ability to partner effectively internally to ensure customer needs are met across the organization. The ideal candidate is a dynamic professional with a zest for strategic conversations, and who has the ability to close business deals that effectively meet customer needs and deliver on sales goals.

RESPONSIBILITIES:

• Understand and guide financial institution (FI) digital strategies across retail and commercial banking, including both lending and treasury management functions
• Deepen relationships with customer base, developing executive contacts across the organization
• Analyze customer problems, needs, and requirements, and then position Q2 products and services to resolve/meet them
• Plan and lead quarterly business reviews, tying customer strategies to presentation content, sharing Q2 roadmaps, and providing relevant industry knowledge to help meet customer growth objectives
• Lead monthly strategic calls with executives, ensuring Q2 is meeting the expectations of the FI and that we are perceived as a partner vs. a vendor
• Lead contract renewal negotiations for assigned accounts
• Leverage effective sales methodologies to forecast and build a strong lead pipeline
• Identify opportunities and cross-sell additional Q2 products to established customer base
• Provide product information to customers on regular cadence to drive customer interest and showcase Q2 innovation
• Represent Q2 at customer events and user group sessions, as needed or assigned
• Provide input to Product Management on recommended enhancements based on customer feedback

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor’s degree in business administration (or related field) and a minimum of 15 years of related experience; or an advanced degree with 12+ years of experience; or equivalent related work experience.
• Proven executive relationship building skills, including ability to drive organizational needs-assessment, and experience maneuvering within C-level structure of a large account
• Digital Banking experience required, either at an online banking service provider or running online banking at a bank or credit union
• Experience with both consumer online banking and commercial treasury management/payments strongly preferred
• Deep understanding of digital financial strategies and market dynamics
• Proven results in meeting/exceeding satisfaction and sales targets, including renewals, cross-sales, and metrics-driven customer advocacy/satisfaction
• Interest in financial technology and software
• Lifelong learner with desire to continually delve into and further develop understanding of new digital and fintech offerings
• Proven ability to work effectively remotely, and willingness to travel as needed

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Q2’s compensation reflects the cost of labor across a variety of U.S. geographic markets, and we pay based upon the applicant’s geographic location as well as job-related knowledge, skills and experience.

Your recruiter can share more about the specific salary range for the applicant’s actual geographic location during the hiring process. Salary ranges for Sales positions are expressed as total target compensation (TTC = base + commission).  A variable bonus and/or restricted stock unit grant may be provided as part of the compensation package in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. 

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements