- Relationship Management: Build and maintain multi-threaded relationships with key client stakeholders, including Directors, Associate Directors, and commercial supply chain leaders.
- Onboarding & Implementation: Own client implementation and service integration, partnering with technical, IT, and operational teams to guarantee smooth operational go-lives.
- Contract & Financial Governance: Maintain deep mastery of customer contracts; ensure accurate weekly and monthly invoicing, capturing scope changes and driving EBITDA and Net Revenue Retention (NRR).
- Performance Reporting & QBRs: Facilitate weekly KPI report-outs, monthly operational check-ins, and formal Quarterly Business Reviews (QBRs) using data-driven insights to highlight value delivery.
- Consultative Solution Selling: Identify organic expansion opportunities across domestic transportation, international air freight, and cold-chain warehousing, translating client supply chain needs into custom logistics solutions.
- Voice of the Customer (VOC): Gather actionable client feedback to drive internal innovation, mitigate service risks, and proactively resolve operational bottlenecks.
- Team Leadership: Provide guidance, mentorship, and daily oversight to assigned Strategic Account Representatives (SARs) to ensure operational and customer SLA excellence.
- Education: Bachelor’s Degree in Business, Supply Chain, Sales/Marketing, or a related discipline preferred.
- Experience: 5–10+ years of dedicated account management, client retention, and team leadership experience within supply chain, logistics, or transportation operations.
- Industry Acumen: Proven familiarity with warehousing, transportation management (domestic and international/air freight), and regulated life sciences/cold-chain logistics.
- Business Development & Commercial Savvy: Demonstrated success growing existing accounts, negotiating contract scope changes, and presenting to executive-level decision-makers.
- Analytical Capability: Proficient in data analysis, KPI dashboards, and translating complex logistics data into clear executive summaries and customer action plans.
- Technical Skills: Advanced proficiency in Microsoft Office 365 (Excel, PowerPoint, Word), CRM platforms, SharePoint, and project planning tools.
- Travel & Work Flexibility: Able to work from our Phoenix-area office, conduct on-site client meetings/warehouse walk-throughs, and travel as required to support business strategy.
Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.
Skills Required
- Bachelor's degree in Business, Supply Chain, Sales/Marketing, or a related discipline
- 5-10+ years of account management, client retention, and team leadership experience
- Experience within supply chain, logistics, or transportation operations
- Familiarity with warehousing, domestic and international or air freight, and regulated life sciences or cold-chain logistics
- Demonstrated success growing existing accounts and negotiating contract scope changes
- Experience presenting to executive-level decision-makers
- Proficiency in data analysis, KPI dashboards, and translating logistics data into executive summaries and customer action plans
- Advanced proficiency in Microsoft Office 365, Excel, PowerPoint, Word, CRM platforms, SharePoint, and project planning tools
- Ability to work from the Phoenix-area office
- Ability to conduct on-site client meetings and warehouse walkthroughs
- Ability to travel as required to support business strategy
What We Do
Langham Logistics partners with forward-thinking companies to provide comprehensive supply chain management solutions that save time and money. We don’t rely on off-the-shelf solutions; rather we utilize our proven processes and systems and tailor them to meet the exact needs of our clients’ company, industry, and business objectives. Our consultative approach goes beyond transactional activities, and instead focuses on proactive solutions that help reduce costs, better utilize assets, and provide visibility—both in the short term and over time. Our multidisciplinary team of experts is empowered to always work in the best interest of our clients, using best-in-class logistics technology, tactical operations support, accurate data collection, and a centralized communication hub. In addition, Langham provides added value through solid execution piece processing capabilities in freight management, domestic and international transportation, logistics, warehousing and fulfillment.
