Strategic Account Manager

Posted Yesterday
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Hiring Remotely in Nairobi, KEN
Remote
Senior level
Logistics • Transportation
The Role
Manage a portfolio of key B2B accounts to achieve strategic objectives and sales quotas. Build and maintain long-term client relationships, communicate regularly, address requests and complaints, propose solutions, liaise with internal teams, and identify new strategic customers to grow revenue.
Summary Generated by Built In
We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales. As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets.Responsibilities
  • Manage our key accounts portfolio
  • Achieve assigned strategic account objectives
  • Establish strong, long-term client relationships
  • Communicate with major clients on a regular basis and respond to specific queries
  • Suggest solutions and innovative ideas to meet client needs
  • Handle complaints and problems in a timely and effective manner
  • Act as the liaison between key customers and internal teams
  • Identify and approach new potential strategic customers

Requirements
  • O-Level
  • Degree in Sales and Marketing or Business Administration management
  • Minimum of +7 years’ experience
  • Proven work experience as a Strategic account manager or Key account manager
  • Solid sales experience in B2B environment
  • Hands on experience with CRM software and Account management systems
  • Understanding of sales performance metrics
  • An ability to address customer requests in a timely manner
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships
  • Strong negotiation skills with a problem-solving attitude
  • BSc degree in Sales, Business Administration or relevant field

Benefits
  • Private Health Insurance
  • Training & Development

Skills Required

  • O-Level
  • Degree in Sales and Marketing or Business Administration management
  • BSc degree in Sales, Business Administration or relevant field
  • Minimum of +7 years' experience
  • Proven work experience as a Strategic account manager or Key account manager
  • Solid sales experience in B2B environment
  • Hands on experience with CRM software and Account management systems
  • Understanding of sales performance metrics
  • An ability to address customer requests in a timely manner
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships
  • Strong negotiation skills with a problem-solving attitude
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The Company
HQ: Sulaibiya
8,943 Employees

What We Do

Agility is a global leader in supply chain services, infrastructure, and innovation with 45,000+ employees across six continents. A multi-business operator and investor, Agility specializes in growing and scaling operating businesses. Agility’s companies include the world’s largest aviation services company (Menzies Aviation); a global fuel logistics business (TriStar); the market leader in logistics parks across the Middle East, South Asia, and Africa (Agility Logistics Parks); and a commercial real-estate company developing a mega-mall in the UAE (UPAC). Other Agility companies offer customs digitization services, remote-site infrastructure services, defense and government services, and ecommerce-enablement and digital logistics. Agility invests in supply chain innovation, sustainability, and resilience, and has minority holdings in a growing portfolio of listed and non-listed companies.

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