itD is seeking a Client Partner to drive long-term value and growth across strategic enterprise accounts by managing client relationships, ensuring delivery excellence, and identifying expansion opportunities.
Location: Remote (U.S.-based)
Employment Type: Full-Time
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
The Client Partner is responsible for managing and growing strategic enterprise relationships following initial account acquisition. This role focuses on account stewardship, delivery alignment, and expansion within existing clients, ensuring long-term partnership health and continued revenue growth.
Client Partners operate as trusted advisors to enterprise clients, maintaining strong relationships with business and technology leaders while identifying opportunities to expand itD’s consulting and technology capabilities across the organization.
Working closely with Global Account Directors, Practice Leaders, and Delivery teams, the Client Partner ensures that engagements are delivered successfully while uncovering new opportunities aligned to client priorities.
This role is ideal for someone who thrives in complex enterprise environments, balancing relationship leadership, operational oversight, and strategic account growth
Responsibilities
Account Relationship Management
• Serve as the primary relationship lead for assigned enterprise clients
• Build trusted relationships with business and technology leaders across client organizations
• Maintain strong visibility into client priorities, initiatives, and organizational dynamics.
Account Growth and Expansion
- Identify and develop expansion opportunities within existing client accounts
• Partner with Global Account Directors and Practice Leaders to shape and position new engagements
• Expand relationships across additional business units and leadership stakeholders
Delivery Alignment and Client Success
- Partner with delivery leadership to ensure successful execution of consulting engagements
• Monitor client satisfaction, engagement performance, and overall account health
• Proactively identify and resolve risks, issues, or delivery challenges
Strategic Account Planning
- Maintain clear visibility into account revenue, margin performance, and growth opportunities
• Facilitate regular client check-ins, business reviews, and strategic planning discussions
• Support long-term account strategy development alongside Global Account Directors
Account Performance Stewardship
- Maintain clear visibility into account revenue, profitability, and overall engagement health
• Partner with Practice Leaders and Delivery teams to ensure engagements are delivered efficiently and align with established margin targets
• Identify opportunities to transition accounts toward higher-value consulting and strategic initiatives
• Monitor account performance indicators and proactively address risks related to delivery, utilization, or scope alignment
• Ensure the long-term sustainability and growth of each client relationship
Cross-Functional Collaboration
- Partner with Practice Leaders to introduce new capabilities and solutions aligned to client initiatives
• Work with Talent Acquisition to ensure strong alignment between client needs and consulting strategy
• Collaborate with Strategic Partnerships where ecosystem opportunities support client outcomes
Enterprise Buying Environment
Client Partners operate in complex enterprise environments where initiatives are often driven by multiple stakeholders across business and technology functions.
Successful Client Partners build relationships across roles such as:
- Technology and engineering leadership
• Digital product and customer experience teams
• Program management and transformation offices
• Data, analytics, and platform teams
• Operations and finance leaders responsible for program execution
The Client Partner must understand how initiatives move across these functions and ensure itD’s solutions continue to support evolving client priorities.
Internal Responsibilities
- Attend regular internal practice community meetings
- Collaborate with your itD practice team on industry thought leadership
- Complete client case studies and learning material (blogs, media material)
- Build out material to contribute to the Digital Transformation practice
- Attend internal itD networking events (in person and virtual)
- Work with leadership on career fast-track opportunities
Required Qualifications and Skills
- 8–12+ years of experience in enterprise account management, consulting, or client services
- Proven ability to manage and grow complex enterprise relationships
- Experience working within consulting, professional services, or technology organizations
- Strong ability to manage multiple stakeholders within large enterprise environments
- Experience collaborating with delivery teams and consulting practices
- Ability to manage multiple concurrent client engagements
Preferred Qualifications and Skills
- Experience supporting consulting-led transformation programs
- Background in enterprise technology initiatives such as digital transformation, data platforms, or cybersecurity
- Experience working with large enterprise or Fortune 500 organizations
Education
Bachelor’s degree in a relevant field or equivalent work experience required.
What Success Looks Like
The Client Partner will:
- Maintain strong, trusted relationships with enterprise clients
• Protect and grow recurring account revenue
• Identify expansion opportunities across multiple business units
• Ensure successful delivery and strong client satisfaction
• Maintain strong account health while protecting profitability and expanding into higher-value consulting engagements
• Support the long-term growth of itD’s enterprise partnerships
Primary Growth Objective
The Client Partner contributes to revenue growth through:
• Retention and expansion of existing enterprise accounts
• Identification of new consulting opportunities within current clients
• Maintaining strong account health and delivery outcomes
• Supporting multi-practice engagement across the itD portfolio
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
Skills Required
- 5+ years in account management, client success, or consulting delivery roles
- Experience managing strategic accounts and growing business relationships
- Strong communication, relationship-building, and organizational skills
- Ability to manage multiple priorities with precision and follow-through
- High comfort level operating in fast-paced and occasionally ambiguous environments
- Skilled at earning trust and influencing through empathy, negotiation, and clarity
- Experience preparing or supporting SOWs and quoting conversations
- Proficient in CRM usage to log activity, track deals, and maintain accurate records
What We Do
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. We combine the experience of a full-service consultancy with the agility of a specialized firm to help clients reimagine and improve operations and solve challenges unique to their business. Founded in 2005, we are headquartered in Silicon Valley and are honored to have long term partnerships with many of the world’s leading enterprise technology firms. With onshore, nearshore and offshore capability centers we are able to provide seamless global reach. We define ourselves by solving the toughest challenges in business. To tackle these challenges, we deploy the best people armed with the best technology to help our clients by enabling next-generation experiences, transforming tech operations, leveraging BI and analytic depth to convert data to advantage, delivering advanced DevOps and software development services and unlocking the potential of AI. Our mantra as itD is “Innovate Transform Deliver” and as a proud woman- and minority-owned business, we are focused on delivering a unique perspective and approach that attracts a robust and diverse talent pool. We believe this diversity of talent, thinking and perspective leads to better outcomes for our clients and a positive impact in our communities through our focus on giving back initiatives. We invite you to bring us the challenges no one else can solve. Because while other firms might give up, pivot, or pass… Impossible drives us. Certified Woman Owned - WBENC
.png)
