Strategic Account Manager, Grammarly for Education

Grammarly is excited to offer a remote-first hybrid working model. Grammarly team members in this role must be based in the United States or Canada, and, depending on business needs, they must meet in person for collaboration weeks, traveling, if necessary, to the hub(s) where their team is based.

This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Strategic Account Manager to join our Sales team. Since expanding our mission with Grammarly for Education, our enterprise product offering has helped institutions craft strong, consistent, and meaningful communication. Effective communication is the foundation of Education, and Grammarly for Education is poised to become the enterprise application of choice for organizations and institutions of all sizes looking to up-level their communication. This role will be critical to that mission.

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

As a Strategic Account Manager, your work will be highly visible within the Grammarly for Education sales organization. You will be a driving force of value and revenue growth.

In this role, you will:

• Own a named account list and develop strategic account plans to expand existing business.
• Drive revenue growth through proactive outreach to new and existing contacts within our existing customer base.
• Build relationships with and become a trusted advisor for senior executives and decision-makers across all departments within the company.
• Gain a deep understanding of our customers’ businesses and challenges and consult on the value Grammarly provides.
• Engage with customers online, at in-person meetings, and at company events.
• Work cross-functionally with supporting teams during the sales cycle (eg. product, finance, legal, marketing) to move deals forward and ensure customer success.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the product.
• Partner with leadership teams to uncover new product ideas and business opportunities.

Qualifications

• Has 5+ years of net new or expansion sales experience in higher education
• Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users.
• Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list. 
• Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
• Searches for reasons and causes. Has the ability to synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities.
• Has a proven track record of delivering very high value to their book of business. 
• Has a solid understanding of subscription business models, including freemium, free trial, account expansion, and upsells.
• Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while being empathetic to other teams’ processes and priorities.
• Relentlessly sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.
• Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution.
• Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days 
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future.

United States: 

Zone 1: $240,000 – $300,000/year (USD)

Zone 2: $228,000 – $285,000/year (USD)

Canada: 

Zone 1: $224,000 – $280,000/year (CAD)

The commission portion for this role will be 35% of the On-Target Earnings (OTE). 

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).