The Role
The Strategic Account Manager will oversee contract execution and customer relations for Commercial Aircraft, ensuring fulfillment of obligations, project scheduling, and customer satisfaction while collaborating with multiple teams.
Summary Generated by Built In
As a company pioneering advanced air mobility and defining an entirely new category in aviation, we believe that the customer experience must be equally transformative— seamless, digitally-integrated, and lifecycle-driven from purchase to post-delivery support and sustainment. By joining this team, you will help shape this first-of-its-kind customer experience the BETA way, ultimately transforming and elevating the legacy aerospace customer experience. Spanning across our Commercial Aircraft, Ground Support Equipment (GSE), Defense, and Components customers, you will help foster relationships and provide a one-of-a-kind customer experience centered around reliability, sustainability, and elegance.
As a Strategic Account Manager for Commercial Aircraft Customers, you will develop, maintain & drive the customer’s contract execution and scope, administering both strategic and tactical plans centered around the delivery of the products and services to the customer followed by their successful integration into their operations. As a critical stakeholder of the strategic airline, lessor, partner, and larger fleet relationship, you are responsible for converting the agreed-upon terms of the customer(s) contract(s) into action for the entire lifetime of that contract, ensuring BETA meets its obligations in the contract(s). Success is achieved through the development, execution, coordinated delivery of a detailed project plan, encompassing contract term decomposition, aircraft assembly and delivery efforts, infrastructure readiness, operational requirements, integrations, sustainment and other MRO (maintenance, repair, and overhaul) activities. Our ideal candidate will have a passion for aviation, be an exceptional communicator, have a keen attention to detail, have a passion for customer relations, and a track record of providing exceptional customer service.
How you will contribute to revolutionizing electric aviation:
- Administer and lead the activities and obligations associated with contract execution, including decomposing requirements, executing on deliverables, and tracking performance over the course of delivering and fulfilling the products and services of the contract; ensuring full contractual performance including obligations for both BETA and customer.
- Scope the range of activation support needed for commercial aircraft customers and help generate a framework for a tailored application to each customer activation, including overall scope, schedule, resources, and integration needs of a customer.
- Collaborate with other Activation support functions and Entry Into Service teams to pre-plan, develop and maintain the project schedule through aircraft delivery and into initial operations, progressing to sustained operations.
- Responsibility for the distribution and good order of all contracts and documents, including original agreements and attachments, correspondences, presentations, changes/deviations, amendments, payment schedules, and submission of contractual notices.
- Maintain and document all pertinent customer and order details in the CRM and ERP, including (but not limited to) the Sales Order, configuration and options data, change orders.
- Serve as the customer liaison for all technical and non-technical items within BETA
- Responsible for revenue in-flow, including monitoring build milestones and invoicing pre-delivery/progress payments, and payment balance through transfer of title in accordance with delivery of the aircraft and reflective of the contractual agreement.
- Quarterback the cross-BETA account team, lead account scrums, prepare contractual briefs and summaries of contractual requirements for internal use, provide contextual and data-driven insights, navigate escalations with BETA executive sponsors as necessary.
- Manage executive business reviews with the customer, lead regularly scheduled customer meetings and customer visits (on-site or off-site), and maintain long-term customer strategy, including close coordination with Sales Team to grow portfolio, convert options, and generate new product adoption.
- Track performance, generate insights (quantitative and qualitative), and report both internally and externally on overall account health and customer satisfaction based on established key performance indicators and feedback collection mechanisms.
- Collect customer feedback, document and triage accordingly, and follow up on response and resolution. Assure customer satisfaction in accordance with the terms of the contract.
Above and Beyond Qualifications:
- Strong technical acumen and knowledge of aerospace and/or commercial aviation.
- Experience in aviation, ideally Part 135 or 121 airline operations.
- Demonstrated cross-disciplinary collaboration across manufacturing, operations, training, and customer-facing roles.
- 8+ years of experience in aerospace Account Management.
- Project Management Professional (PMP) Certification.
- Entrepreneurial spirit, out of the box thinking, and affinity for a dynamic work environment.
Physical Demands and Work Environment:
- Ability and willingness to travel sporadically, up to 25% of the time.
Top Skills
CRM
Erp
Project Management
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The Company
What We Do
BETA Technologies is creating an electric transportation ecosystem that’s safe, reliable and sustainable. A relentlessly focused team is building an extensive charging infrastructure and ALIA, the world’s most technologically advanced electric vertical aircraft (EVA).
BETA’s platform and products are strikingly simple. Prioritization of safety and a pragmatic approach to certification drive elegant redundancy, appropriate diversity of implementation and simplicity of control. ALIA’s fixed-pitch propellers and centrally located batteries make it an inherently stable aircraft that is safe to fly and easy to maneuver.
