The Strategic Account Executive is responsible for managing high-value enterprise client relationships, driving revenue growth, and developing long-term strategic partnerships that support organizational objectives. This senior client-facing role serves as the primary liaison to key accounts, guiding them through consultative sales strategies, aligning business needs with company capabilities, and ensuring exceptional client satisfaction. The Strategic Account Executive partners closely with cross-functional teams, including Merchandising, Marketing, and Operations, to deliver tailored, high-impact solutions that strengthen client engagement and optimize revenue performance.
ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations
Client Relationship Management & Strategy:
- Serve as the primary point of contact for key enterprise accounts, building strong relationships with C-level executives and senior decision-makers.
- Develop and execute comprehensive account strategies, including Annual Account Plans, aligned with client goals and company revenue targets.
- Understand client business models, challenges, and long-term objectives to proactively deliver strategic guidance.
- Identify upsell, cross-sell, and expansion opportunities within assigned accounts.
- Drive sustainable revenue growth while ensuring long-term profitability of client relationships.
- Partner with internal teams to develop customized proposals and solutions that support revenue objectives.
- Collaborate with merchandising, marketing, operations, and other internal partners to deliver tailored solutions that align to client needs.
- Facilitate communication across departments to ensure seamless execution of client initiatives and programs.
- Coordinate internal resources to resolve issues, present new capabilities, and elevate client experience.
- Stay informed about industry trends, market shifts, and competitive landscapes.
- Provide insights and recommendations to clients based on market intelligence and performance data.
- Utilize expertise to consult at the executive level and influence client strategy. Performance Monitoring & Reporting:
- Use company systems—including CRM tools such as NetSuite—to track and manage account performance.
- Monitor KPIs related to revenue, profitability, retention, and client satisfaction.
- Deliver regular updates, analyses, and progress reports to leadership and client stakeholders.
- Bachelor’s degree in Business, Marketing, Communications, or related field preferred; equivalent experience considered.
- 7+ years of enterprise or strategic account sales experience, with demonstrated success in the promotional products sector.
- Demonstrated success in exceeding revenue targets and maintaining long-term enterprise client relationships.
- Strong negotiation, communication, consultative selling, and presentation skills.
- Proficiency with CRM systems (e.g., NetSuite) and modern sales technologies.
- Proven ability to influence executives and navigate complex account environments.
- Experience selling into enterprise or B2B environments.
- Background in promotional products, distribution, or related industries is beneficial.
- Ability to develop data-driven recommendations using client performance insights.
- Strong analytical skills and familiarity with sales forecasting methodologies.
- Increased revenue growth and account expansion within strategic accounts.
- High client satisfaction and long-term account retention.
- Achievement or exceedance of quarterly and annual revenue goals.
- Effective execution of Annual Account Plans and strategic initiatives.
- Strengthened client relationships demonstrated through engagement and partnership longevity.
- The position is fully remote (US only).
- This role requires up to 15% travel for client meetings and industry events.
- Ability to support multiple time zones, with primary ET (EST/EDT) coverage.
- Requires a dedicated workspace and reliable high-speed internet.
- Frequent video conferencing, email communication, and client calls.
Top Skills
What We Do
ePromos was founded in 1998 with the intent to disrupt the 100-year-old promotional products industry through innovation and technology.
Today, as a Top 40 Promotional Products company we are at it again breaking the paradigms of traditional distributorships. We are a global enterprise solution provider and e-commerce company with expertise in ideation, merchandising, sourcing, production, kitting and distribution of promotional products and custom branded merchandise.
We see promotional products as an expression of the 5 senses to connect with your brand. A way to tell your story through physical goods. A way to connect with your tribe, your customers, your staff, the team. We’re here to help you find the connection through items that express your brand through those senses.
Whether we’re working with global or local clients, companies just getting started or established ones in all shapes and sizes, the goal is the same: provide an unparalleled service catered to your needs. For some this means a no-touch, e-commerce model, to others a more hands on approach or agency-style solution. We come to work every day thinking about how we can make ordering promotional products better and easier to help you achieve your goals.
Utilize our expertise. Call us or message us at any time.
