The Role
The Strategic Account Executive will manage the sales cycle for enterprise accounts, engaging with CX, Ops, and IT leaders, while collaborating across teams and accurately forecasting pipeline.
Summary Generated by Built In
About Zingtree
Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our AI Automation platform enables support-agents and end-consumers to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences. Zingtree is trusted by over 500 customers including industry leaders like Corpay, Experian, Optum / UnitedHealth Group, Allianz, SharkNinja, Sony, and Groupon to power intelligent automation across finance, healthcare, insurance, consumer services / products, and tech. These organizations rely on Zingtree to reduce handle times, increase FCR, improve CSAT, and stay compliant — all without overloading IT. As demand for governed AI and guided CX grows, we’re scaling our team to help more enterprises take control of their most complex support workflows.
We’re seeking a Strategic Account Executive who thrives in a consultative sales environment and is passionate about how AI is shaping the future of customer experience. You’ll play a key role in identifying, engaging, and closing high-value opportunities with large organizations in regulated and high-complexity industries. This is an opportunity to sell a high-impact product with clear ROI and strong market momentum.
This is a remote role reporting into the Chief Revenue Officer, and we are prioritizing candidates based in the Midwest and East Coast regions of the United States.
What You'll Do
- Own the full sales cycle from discovery to close for strategic enterprise accounts
- Build and execute account plans targeting Director- and VP-level CX, Ops, and IT leaders
- Uncover complex customer challenges and map them to Zingtree’s AI-powered solutions
- Collaborate cross-functionally with Marketing, Product, and Solutions teams
- Forecast pipeline and performance accurately using HubSpot (or equivalent CRM)
- Represent Zingtree at industry events, webinars, and executive briefings
Who You Are
- 5+ years of experience in consultative B2B sales, ideally selling SaaS to enterprise
- Proven ability to navigate complex sales cycles with multiple stakeholders
- Strong understanding of the CX tech stack (e.g. CRMs, CCaaS, chatbots, WFM tools)
- Familiarity with AI in support automation, agent assist, or decision intelligence
- Exceptional communication, storytelling, and negotiation skills
- A proactive, curious mindset and a bias for action
- Experience selling into regulated industries (e.g. healthcare, finance, insurance)
- Background in solutions consulting, customer success, or CX operations
- Prior startup or high-growth tech company experience
Nice to Haves:
What We Offer
- Competitive Compensation with performance-based incentives
- Health, Dental, and Vision Benefits (100% covered for employees)
- 401(k) Retirement Plan
- Equity Stock Options
- Paid Parental Leave
- Unlimited PTO
- Flexible Remote Work Environment
- $500 Home Office Stipend + Monthly Internet/Phone reimbursement
- Co-Working Reimbursement up to $200/month
Our Core Values
- Lead with Action – We move fast with purpose.
- People Really Matter – We win as a team and support each other fully.
- Ownership Leads to Results – We take responsibility and deliver.
- Expertise Creates Value – We build and apply knowledge.
- Transparency Builds Trust – We communicate clearly, directly, and with care.
As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity.
Zingtree Mission
Empowering teams to resolve complex customer issues with confidence, clarity, and control. We believe the future of customer experience belongs to those who can orchestrate outcomes—not just automate tasks.
Zingtree Vision
Creating a world where every customer interaction is accurate, compliant, and effortlessly scalable.
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Top Skills
Ai In Support Automation
CRM
Cx Tech Stack
Hubspot
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The Company
What We Do
Build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.
