At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
Omaha, NE, USA

Short Term Disability Unit Leader

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Employer Provided Salary: $57,100-$70,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Description and Requirements
Location: Virtual but must be commutable to Aurora, Bloomfield, Cary, Omaha, Oriskany, San Juan, Tampa, or Warwick
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The STD Unit Leader is responsible for the overall management of a team of STD claims professionals including all activities and outcomes. In this role, the STD Unit Leader will manage risk and performance of the assigned team and ensure the team is meeting all defined performance indicators. The STD Unit Leader is responsible for ensuring decisional accuracy and timeliness of all claim determinations, development of the team, customer implementations, and other related duties.
Key Responsibilities:

  • Effectively manage a team of STD Claim Specialists in a fast-paced environment to ensure individual and team performance are meeting all key performance indicators and delivering on customer commitments through quality and timely claim determinations including compliance with ERISA and other state and regulatory requirements, accurate application of STD contract provisions and customer variances
  • Effectively anticipate, resolve and respond to any claim or productivity issues
  • Responsible for the development of all team members including providing timely, detailed feedback on performance, coaching to address areas of opportunity and performance management as needed
  • Conducts EA, quality and other block reviews of the team inventory to ensure financial and decisional accuracy, identify training opportunities and provide timely, appropriate feedback to team members to drive continuous improvement
  • Participate in customer presentations, new account implementations and special related projects to ensure all service and process expectations are outlined and adhered to in order to meet customer needs and to drive persistency
  • Effectively manage customer accounts by responding to inquiries, negotiate, arbitrate and resolve issues and ensure the team is meeting all performance guarantees
  • Develop effective partnerships with peers, account team partners and other internal and external resources
  • Responsible for all aspects of people management including interviewing/hiring, promotions, performance and compensation management, training and development
  • Responsible for working effectively with Unit Leader peers and leadership to ensure that the team and the site meet performance goals related to claim management, customer service, staff development and any other business critical goals. To quickly identify and solution for team, customer or site performance opportunities
  • Promptly addresses and resolves escalated customer complaints in a timely and thorough manner and provides coaching as needed to individual team members
  • Responsible for consistent, detailed analysis of data and reporting to monitor team metrics and to quickly identify areas of opportunity and solutions
  • Effectively monitor and manage individual unit operating costs (i.e. requests for medical records, use of supplies, referrals to resources, etc.)
  • Act as project lead and/or participates in project assignments as required to address any business needs, drive improvement or increase productivity
  • Effectively work with cross-functional claims management teams in the planning, enhancement, and implementation of workflow processes and claim administration, collaborates well with organizational partners to ensure optimal delivery of services to internal and external customers.

Essential Business Experience and Technical Skills:

  • 2+ years of supervisory experience demonstrating strong leadership and coaching skills. Extensive knowledge of STD, group disability, Workers Compensation, ERISA, Social Security and state laws
  • Strong analytical and decision-making skills with a focus on producing results. Creative problem-solving abilities and the ability to think outside the box
  • Excellent interpersonal and communication skills in both verbal and written form. Excellent customer service skills proven through internal and external customer interactions
  • Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
  • Organizational and time management skills, ability to effectively manage multiple systems and technology resources

• Bachelor's degree
• 7+ years of STD Insurance Claims experience
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The wage range for this position is $57,100 - $70,000. You may be also eligible for the MetLife Annual Variable Incentive Plan ("AVIP"). Your eligibility for an AVIP award are governed by the terms of the applicable plan or program documents. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are MetLife Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Our employee-led networks support families; LGBTQ+; diverse abilities; veterans; multiculturalism; generations; women; Black professionals, Latino professionals and Pan Asian professionals.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
In addition, employees who work at least 1,000 hours in a 12-month period become eligible to participate in the Retirement Plan after their first year of employment and after they have reached age 21.
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours

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