Stakeholder Engagement Manager, London, Permanent
Join Pay.UK as a Stakeholder Engagement Manager and help shape clear, trusted relationships across the industry that runs the UK’s retail payment systems. This role offers broad scope in a sector that matters every day, with the opportunity to work across a payments environment that processes 11 billion transactions worth over £10 trillion annually. If you bring solid stakeholder management experience and enjoy turning complex priorities into clear engagement plans, this is a chance to do that in a visible, meaningful setting.
Accountabilities- Build and maintain stakeholder engagement plans that support priorities across Pay.UK’s retail payments environment.
- Map stakeholder groups, identify their needs, and keep engagement activity aligned with business objectives.
- Prepare clear briefings, updates, and presentation materials for internal and external stakeholder meetings.
- Organise and run stakeholder meetings, workshops, and review sessions with clear actions and follow-up.
- Gather feedback from stakeholders, identify themes, and turn insight into practical recommendations.
- Work with colleagues across teams to coordinate consistent messaging and timely communication.
- Track engagement activity, monitor risks or concerns, and report progress to relevant teams and leaders.
- Support the delivery of engagement activity for programmes, changes, or initiatives that affect the payments ecosystem.
- Experience managing stakeholder relationships in a regulated, infrastructure, financial services, or similarly complex environment.
- Experience developing stakeholder engagement plans and preparing briefings and updates for different audiences.
- Solid written and verbal communication skills, with the ability to present complex information clearly and accurately.
- Experience working across teams to coordinate stakeholder engagement activity and ensure consistent messaging.
- Experience identifying stakeholder risks, tracking actions, and maintaining accurate records of engagement activity.
At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:
- Listen to Find Win-Wins - Empathy, Listening and Understanding
- Influence with Courage - Influence, Courage
- Go Horizontal First - Cross Boundary Collaboration
- Take Ownership - Self Development
- Opportunity Mindset - Initiative
- Simplify - Achievement Orientation
At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.
Who we arePay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.
Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.
Benefits & additional information- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
Please note:
- Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
Skills Required
- Experience managing stakeholder relationships in a regulated, infrastructure, financial services, or similarly complex environment.
- Experience developing stakeholder engagement plans and preparing briefings and updates for different audiences.
- Solid written and verbal communication skills, with the ability to present complex information clearly and accurately.
- Experience working across teams to coordinate stakeholder engagement activity and ensure consistent messaging.
- Experience identifying stakeholder risks, tracking actions, and maintaining accurate records of engagement activity.
What We Do
Pay.UK is the recognised operator and standards body for the UK's interbank payment systems, maintaining and developing these systems to enable a vibrant economy. Its purpose is to power payments, champion innovation, and provide choice in how the UK pays.
