Staffing Coordinator - Central Region

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

Job Summary 

The Staffing Coordinator is responsible for coordinating nursing services for specialty pharmacy, home infusion, and ambulatory infusion patients. This position serves as a central point of communication between patients, nurses, agencies, pharmacy personnel, intake staff, and clinical leadership to ensure timely and appropriate staffing of patient care services.
This role requires the ability to manage multiple active patient cases simultaneously, review and interpret clinical and operational documentation, prioritize competing demands, maintain accurate documentation, and follow established workflows while exercising sound judgment and attention to detail. The Staffing Coordinator is expected to work independently, maintain strong organizational skills, and ensure continuity of communication throughout the staffing process.

Schedule Details

Location: Fully Remote 

Hours: Monday-Friday, 8:30AM-5:00PM CST 

Duties and Responsibilities 

• Collaborates with the Director of Nursing to facilitate and oversee care coordination, communicate patient care information to internal and external staff, and ensure information and orders are updated and complete.
• Review patient records, orders, intake documentation, and staffing requirements to facilitate nursing placement.
• Utilize multiple systems and tracking tools to manage active staffing cases and ensure timely follow-up.
• Coordinate nursing services through AmeriPharma nurses, contracted agencies, and external staffing resources according to established staffing workflows.
• Maintain accurate and timely documentation of staffing activities within company systems.
• Monitor staffing progress and proactively address barriers that may impact patient care delivery.
• Communicate effectively with patients, nurses, agencies, pharmacy staff, intake personnel, and clinical leadership.
• Escalate staffing concerns, documentation deficiencies, scheduling conflicts, and patient care concerns according to company procedures.
• Maintain ongoing tracking and follow-up of multiple active patient cases through completion of staffing activities.
• Ensure compliance with departmental procedures, documentation standards, and regulatory requirements.
• Demonstrate accountability for assigned cases and follow-through on all required actions.\
• Additional duties and responsibilities in different areas of the department on an as-need basis or determined by management.
• Foster a culture of accountability, integrity, collaboration, and service excellence.
  
• Other duties as assigned

Organizational Skills

• Ability to manage multiple active cases and competing priorities in a fast-paced environment.
• Ability to track numerous open tasks while maintaining accuracy and timeliness.

Attention to Detail

• Strong attention to detail with the ability to identify missing, incomplete, or conflicting information.
• Ability to consistently follow established workflows and documentation requirements.

Communication Skills

• Strong verbal and written communication skills.
• Ability to communicate professionally with patients, clinicians, agencies, and internal departments.

Problem Solving

• Ability to identify obstacles, evaluate available information, and determine appropriate next steps within established guidelines.
• Ability to recognize situations requiring escalation.

Clinical Information Management

• Ability to review, understand, and accurately communicate clinical information related to infusion therapies, nursing requirements, treatment schedules, and vascular access devices.
• Ability to apply clinical and operational information to staffing decisions while working within established protocols.

Technology Skills

• Proficiency in electronic medical record systems, scheduling platforms, spreadsheets, and Google applications.
• Ability to navigate multiple systems simultaneously while maintaining documentation accuracy.

Required Qualifications

• High school diploma or equivalent.
• Experience as a staffing/scheduling coordinator or in a similar role.
• General knowledge of medical terminology.
• Access to a reliable high-speed internet connection and a dedicated distraction free workspace.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to multitask and operate within several different computer software systems.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Google Suite (i.e. Google Docs, Google Sheets, Google Mail, etc.)
• Experience in a medical or healthcare setting, with knowledge of medical terminology.
  

Education and Experience

• Associate degree preferred; equivalent healthcare, administrative, or operations experience may be considered.
• Minimum of 2 years of healthcare coordination, scheduling, staffing, patient services, medical office, infusion, pharmacy, or related experience preferred.
• Experience working in a fast-paced environment requiring multitasking, prioritization, and attention to detail preferred.
• Experience working with electronic medical records or healthcare software systems preferred.

Critical Success Factors

This is a mid-level healthcare operations position that requires independent judgment, strong organizational abilities, attention to detail, and the ability to effectively manage multiple patient cases through completion. 

To be successful in this role, an individual must consistently demonstrate:

• Strong attention to detail.
• Excellent organizational and time-management skills.
• Ability to manage multiple active priorities simultaneously.
• Accountability and follow-through.
• Professional communication.
• Adaptability in a changing environment.
• Ability to learn and apply complex workflows.
• Independent problem-solving and decision-making within established guidelines.
• Ability to accept and implement feedback and coaching.
• Commitment to documentation accuracy and process compliance.
  

AmeriPharma’s Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.