Key Responsibilities
Analyze daily, weekly, and seasonal staffing needs to ensure sufficient coverage across all operations.
Monitor staffing levels in real time and respond promptly to call‑outs, shortages, and last‑minute operational changes.
Coordinate staffing assignments across multiple routes, shifts, locations, and service needs while balancing operational priorities.
Maintain accurate and up‑to‑date staffing records, rosters, and employee data within HR and scheduling systems.
Track and analyze trends related to absenteeism, overtime, turnover, and coverage gaps; provide insights and recommendations to leadership.
Collaborate with recruiting and onboarding teams to align hiring pipelines with operational demand.
Communicate clearly and professionally with employees, supervisors, and management regarding assignments, changes, and expectations.
Ensure compliance with company policies, labor requirements, and applicable regulatory standards.
Support onboarding, credential tracking, and workforce readiness initiatives as needed.
Handle sensitive employee information with discretion, confidentiality, and professionalism.
Perform additional duties assigned to support staffing and operational needs.
Required Skills & Competencies
Strong analytical and problem‑solving skills with the ability to assess multiple variables quickly.
Proven ability to perform effectively in high‑pressure, time‑sensitive environments.
Exceptional organizational skills and attention to detail.
Ability to prioritize and manage multiple staffing demands simultaneously without sacrificing accuracy.
Strong verbal and written communication skills.
Sound decision‑making abilities and the capacity to remain calm under pressure.
Proficiency with scheduling systems, HRIS platforms, and Microsoft Office tools (Excel, Outlook, Teams).
Ability to work independently while collaborating effectively within a team environment.
Qualifications
Minimum of two (2) years of experience in a dispatch, staffing, or operations‑driven environment.
Prior experience in a customer service–focused role, with the ability to communicate clearly, professionally, and calmly under pressure.
Comfortable using technology and staffing/scheduling systems, including:
- Scheduling or dispatch software
- HR or workforce management systems
- Microsoft Outlook, Excel, and Teams (or similar tools)
Reliable, well‑organized, and capable of working independently with minimal supervision.
Consistent attendance with flexibility to support operational needs, including early mornings, evenings, or weekends as required.
Bilingual (English/Spanish) strongly preferred, with the ability to communicate effectively with a diverse workforce and customer base.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Leesel Transportation is a Special and Regular Education Transportation provider in the New York City area. Headquartered in The Bronx, we serve the NYC Department of Education, as well as some other NYC pre-K and private school programs. Our caring and passionate team makes a difference every day in our students’ lives because we truly love what we do.
Skills Required
- Minimum of two (2) years of experience in a dispatch, staffing, or operations-driven environment
- Proficiency with scheduling systems and dispatch software
- Experience with HRIS or workforce management systems
- Proficiency with Microsoft Excel, Outlook, and Teams
- Prior customer service–focused experience with calm professional communication under pressure
- Strong analytical, organizational, and problem-solving skills; ability to prioritize multiple demands
- Reliable attendance and flexibility to support early mornings, evenings, or weekends
- Ability to handle sensitive employee information with discretion and confidentiality
- Bilingual English/Spanish
What We Do
Beacon Mobility is a family of transportation companies, united by a dedication to serving customers’ distinct needs. Across 27 brands in 25 states, its companies share a mission of putting people first. It uses connected technology to streamline operations and deliver tailored mobility solutions for school districts, special education programs, charter services, regional transit authorities, and non-emergency medical programs for children and adults.
