Lead UX Researcher

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

SeatGeek's user experience team is seeking a staff researcher to help us change live experiences. As the lead researcher for the Enterprise team, you will play a pivotal role in reshaping our rightsholder experience by guiding our research practice. Supporting all of our client-facing products, you will work across a diverse matrix of user archetypes and collaborate closely with cross-functional teams. This role requires a background in developing and running research programs for technical users, expertise in analyzing user behaviors and workflows, excellent communication skills, and strong mentoring abilities. 

The ideal candidate embraces a growth mindset, has a track record of delivering results both as an individual and with others, enjoys collaborating with designers, product managers and engineers, and is excited by the opportunity to create exceptional ticketing and event management experiences.

What you’ll do

• Deeply understand the needs, motivations, and behaviors of fans, sellers, teams, and artists
• Drive persona and JTBD work to deepen our understanding of their needs, priorities and friction
• Establish a robust research practice that ties quantitative and qualitative measures together to boost user satisfaction through feedback analysis
• Lead discovery work that supports our value proposition and future goals to customers and aligns with our with organizational objectives
• Demonstrate outstanding research skills and a passion for experimentation, data, and systems thinking

What you have

• 8+ years experience in research methods impacting both product direction and detailed experience design
• 4+ years relevant domain experience within technology sectors such as ticketing or event management; Digital CRM or Ecomm (wholesale or supply-side) platforms; healthcare (hospital, clinic, or patient care team tools)
• Hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a B2B/B2B2C technology industry setting
• Experience impacting both product direction and detailed experience design including on products with advanced users of technically complex workflows or tools
• The mindset of a challenge, changemaker, and innovator
• 4+ hours of overlap with a 9:30am-5:30pm East Coast workday

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $150,000-$210,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

To review our candidate privacy notice, click here.

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