Broccoli is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:
Hundreds of contractors use Broccoli to run their front office
We’ve grown from $0 → millions in ARR in under a year
We’re trusted by both single-location operators and the largest PE-backed roll-ups
Raised $25M+ from Khosla Ventures and YC
We’re looking for a Staff Engineer to define and build the technical foundation of Broccoli’s AI operating system. You’ll work on the hardest problems—system architecture, reliability at scale, and translating messy real-world operations into deterministic, high-performing systems.
This is not a pure IC coding role or a pure architect role—it’s both. You’ll lead by building, not by delegating.
What You’ll DoOwn architecture across critical systems (AI agents, real-time voice, integrations, workflows)
Define technical strategy that enables speed today and scale tomorrow
Solve high-leverage problems across the stack—performance, reliability, correctness
Partner closely with product and leadership to shape long-term direction
Uplevel the entire engineering team through design reviews, mentorship, and standards
8+ years of experience building and scaling complex systems
Strong track record of solving ambiguous, high-impact technical problems
Deep understanding of system design, tradeoffs, and scalability
Ability to balance long-term architecture with short-term execution
High standards for quality, but pragmatic about speed
Skills Required
- 7+ years of experience in backend or full-stack engineering
- Strong system design and architectural judgment
- Experience shipping and operating production systems at scale
- Comfortable in high-growth, ambiguous startup environments
- Ownership mindset and a bias toward execution
What We Do
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
