Our mission is to bring intelligence and reliability to real-world operations — starting with home service businesses.
We see operations as a systems problem, not a staffing problem. Answering customers, scheduling appointments, and following up consistently requires judgment, memory, and accountability — not more headcount. As LLMs makes AI agents easier to build and demos easier to fake, reliability and execution become the only real advantage. We help home service companies run their front office with AI that takes action, remembers context, and delivers outcomes you can trust.
In 2025, we scaled revenue 20× to mutli-million dollars, grew the team from 5 to 20, and raised a $25M Series A led by Khosla Ventures with participation from Y Combinator.
Some things to know about us:
Our COO was our first customer — a plumbing company CEO — and helped shape Broccoli from day one.
Our customers collectively do $15B+ in annual revenue, and Broccoli sits directly in the flow of how that revenue is captured.
We’ve booked 500K+ real, verified appointments for our customers.
Every engineer spends time building onsite with customers, listening to live calls and seeing real-world edge cases firsthand.
We’re looking for a Staff Engineer to define and build the technical foundation of Broccoli’s AI operating system. You’ll work on the hardest problems—system architecture, reliability at scale, and translating messy real-world operations into deterministic, high-performing systems.
This is not a pure IC coding role or a pure architect role—it’s both. You’ll lead by building, not by delegating.
What You’ll DoOwn architecture across critical systems (AI agents, real-time voice, integrations, workflows)
Define technical strategy that enables speed today and scale tomorrow
Solve high-leverage problems across the stack—performance, reliability, correctness
Partner closely with product and leadership to shape long-term direction
Uplevel the entire engineering team through design reviews, mentorship, and standards
8+ years of experience building and scaling complex systems
Strong track record of solving ambiguous, high-impact technical problems
Deep understanding of system design, tradeoffs, and scalability
Ability to balance long-term architecture with short-term execution
High standards for quality, but pragmatic about speed
Skills Required
- 7+ years of experience in backend or full-stack engineering
- Strong system design and architectural judgment
- Experience shipping and operating production systems at scale
- Comfortable in high-growth, ambiguous startup environments
- Ownership mindset and a bias toward execution
What We Do
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
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