At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is the premier entertainment & technological leaders. Walt's passion was to continuously envision new ways to move audiences around the world - a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies, and other businesses. Uniting each endeavor is a dedication to crafting & delivering unforgettable experiences - and we're constantly looking for outstanding ways to improve these exciting experiences.
The Business Technology Platforms group is part of the Enterprise Technology Core Systems & Platforms organization. Here, we are responsible for the products and platforms that support Disney's corporate business functions and enterprise service management platforms (Appian, Salesforce, & ServiceNow). We are looking for a Lead ServiceNow Software Engineer to ensure that we are building outstanding products, and continuously maintaining and enhancing existing products to improve what differentiates us from others.
What You Will Do
- Own the development (or develops, test, and deploys) of medium to large, innovative software solutions and projects that meet specifications and impact future development. This could include reviewing/writing code, leading programming & testing, and debugging
- Manage oversight of platform projects and related agile delivery teams, where a project comprises of multiple components, throughout its entire lifecycle
- Design the component tasks of software development projects, and conceive and set technical architectural direction
- Act as a peer group leader to help train staff on Software Engineering standards and processes - service as an escalation point for difficult problems and sophisticated inquiries
Required Qualifications & Skills
- 7+ years experience in a Software Engineering type role
- Validated experience developing solutions in the ServiceNow platform (Service Portals, Employee Service Center, HR Service Delivery, etc.)
- Ability to develop, create, and test server-side with advanced JavaScript, Angular, Unix Shell, and Windows PowerShell scripts
- Demonstrated success in platform automation, workflows, abstraction APIs, and Scripted Rest API Framework
- Knowledge of ITIL v3 or later and ITSM best methodologies
- Experience working in an outsourced IT environment and building strong collaborative vendor relationships
- Experience with agile software development methodologies (PMI-ACP, SAFe Agilist, ICP-ACC, etc.) and leading the full software development lifecycle
- Effective communication, writing, collaboration, and executive presentation skills - with an ability to translate sophisticated ideas across multiple domains into understandable strategies, requirements value statements, and business outcomes
- Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Preferred Qualifications
- Master's degree in a related discipline, and/or related designation/s (ServiceNow, etc.)
- Experience with the following platforms: SAP, Workday, SuccessFactors
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What the Team is Saying
What We Do
Innovation is in the DNA of The Walt Disney Company. We not only embrace it, we translate it into experiences you can see and feel. From our groundbreaking work in advanced audio-animatronic robots featured in the Disney theme parks, to streaming services that are redefining entertainment, to inventing tools to create new worlds in our films — The Walt Disney Company has spent nearly 100 years immersing audiences in new and stunning experiences using groundbreaking technology. When next generation technology meets talented people ready to tackle challenges still to be imagined, anything can happen.
Why Work With Us
Every technologist at Disney is essential to helping us create unforgettable experiences and innovative products. Our teams constantly spearhead innovation by incubating cutting-edge ideas into production-ready solutions. At Disney, you’ll make an impact you can see and feel with a team that both supports and challenges your thinking.
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The Walt Disney Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
