We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into CRM systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:
Hundreds of contractors use Broccoli to run their front office
We’ve grown from $0 → $ XX millions in ARR in 2 years
We’re trusted by both single-location operators and the largest PE-backed roll-ups
Raised $25M+ from Khosla Ventures and YC
We’re looking for a Staff Software Engineer to help build the AI intelligence layer that runs front-office operations for home service businesses. You’ll work on systems that don’t just generate responses—but take real actions like booking jobs, dispatching technicians, and driving revenue.
This is a product engineering role. You won’t just write code—you’ll shape how the product works in the real world, talking to customers, understanding edge cases, and shipping quickly.
Build end-to-end features across backend and frontend that directly impact customer revenue
Work closely with design, product, and GTM to ship features from idea to production
Translate real-world workflows (calls, scheduling, dispatch) into scalable systems
Improve system reliability, performance, and developer velocity as we scale
Learn fast by working directly with customers and iterating based on real usage
8+ years of experience building and shipping products
Strong fundamentals across backend and frontend systems
High ownership—you don’t wait for specs, you figure things out
Curiosity for how real businesses operate, not just how software works
Ability to move fast without breaking things that matter
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Skills Required
- 7+ years of experience building and shipping products
- Strong fundamentals across backend and frontend systems
- High ownership; ability to figure things out without detailed specs
- Curiosity for how real businesses operate and apply software to workflows
- Ability to move fast without breaking critical systems
- Willingness to work directly with customers and iterate based on feedback
What We Do
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
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