Staff or Senior Software Engineer, Platform

911 is the backbone of American public safety…but, for too long, the professionals that dedicate their lives to answering our calls have been let down by the technology that serves them. Our mission is to change that. 

We aim to ensure that every emergency receives a perfect response; a bold vision requires bold action from our team, working hand-in-hand with the professionals we serve. 

Since the public launch of our first public safety product in the fall of 2021, our technology has helped streamline millions of 911 calls in communities around the country. We’ve revolutionized what’s possible in emergency response by applying cutting-edge AI to the most critical challenges facing first responders. Our partners span 49 states and collectively protect more than 90 million people.

Backed by more than $130 million in funding led from investors like General Catalyst, Andreessen Horowitz, and First Round Capital, we're scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.

At Prepared, you’re not simply part of a team — you’re a key force in a mission that truly matters. Your contributions here will shape the future of emergency services, playing a vital role in creating a safer, more connected world.

We are looking for an experienced platform engineer to join our platform engineering team. As a platform engineer, you’ll play a core role in continuing to define our infrastructure and overall developer platform, as well as contributing to core applications in collaboration with the broader software team. This is an opportunity to join a small, growing engineering org and make a large impact while operating with a high degree of autonomy and ownership.

You will be responsible for designing, building, and maintaining the software and infrastructure that keep our software and the team that builds it running smoothly from development through to production. This role requires a blend of strategic vision and hands-on technical skills.

As an early member of the team, you will also play a key role in shaping the foundation of Prepared’s engineering culture.

• Design, build, and maintain scalable, reliable, and secure infrastructure to support Prepared’s platform.

• Architect, implement, and iterate on core systems like authentication, authorization, feature flags, and asynchronous messaging.

• Develop and implement best practices for software development, deployment, and monitoring.

• Automate repetitive tasks to enhance the efficiency and reliability of the engineering team.

• Help the team implement and define SLOs and report on customer SLAs.

• Participate in architectural discussions and contribute to the long-term strategy of the platform.

• Mentor junior engineers and help shape the engineering culture within the team.

• 5+ years of software engineering industry experience.

• Proven capacity to operate in a platform engineering or similar role.

• Experience with large-scale distributed systems.

• Desire to work in a fast-paced and dynamic startup environment.

• Strong knowledge of cloud platforms such as AWS, Google Cloud, or Azure.

• Working knowledge of infrastructure-as-code tools like Terraform, Pulumi, or Crossplane.

• Experience with containerization and orchestration technologies such as Docker and Kubernetes.

• Solid understanding of CI/CD pipelines and tools like Github Actions, Drone CI, or Gitlab CI.

• Proficiency in or eagerness to learn our backend stack (RoR, Go).

• Familiarity with monitoring and logging tools and standards such as OpenTelemetry, Datadog, and the LGTM stack.

• Strong communication skills and a love for both producing and consuming documentation.

• Experience in an early-stage startup.

• Knowledge of security and compliance best practices and experience implementing them in a fast-moving environment.

• Expertise in Ruby on Rails, Golang, and/or IaC tools.

The base pay for this role is $180,000–$220,000 per year + company equity. You are also eligible for employee benefits, participation in Prepared’s unlimited vacation program.

🌎 Remote-First Culture
🩺 Medical, Dental, and Vision Benefits
💸 401k + Free Financial Advisors with Betterment
📱Monthly Cell Phone Stipend
🏖️ Unlimited Time Off + 15 Observed Holidays
🚼 12 Weeks of Paid Parental Leave (birthing + non-birthing parents)
🚨 Visit a PSAP (911 Center)
🏢 WeWork Membership for All Employees
✈️ Annual Company Offsite
🔮 AI Tools like ChatGPT + NotionAI
🏠 $500 Work from Home Budget

Want to learn more about Prepared? Check out the links below.

• Prepared, which wants to ‘revolutionize’ emergency 911 calls, raises $27M

• NBC Today Show | 911 callers can now share video of emergencies with dispatchers

• The Verge | iPhones will soon be able to stream live video on 911 calls

At Prepared, we are committed to building a safer and more connected world, and we believe that fostering diversity, equity, and inclusion is essential to achieving this mission. We are a proud equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected characteristic. We actively seek to create an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute meaningfully to our mission of improving public safety and emergency response for all communities.