Staff Site Reliability Engineer

Posted 5 Hours Ago
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Chicago, IL, USA
Hybrid
160K-210K Annually
Senior level
Fintech • Software • Financial Services
Building better futures for all traders
The Role
Lead the SRE function for NinjaTrader’s trading platform, ensuring availability, scalability, performance, and 99.95% uptime. Responsibilities include managing Kubernetes services, resolving production incidents, participating in a 12x7 on-call rotation, automating deployments and operational tasks, designing monitoring and alerting systems, establishing SLIs/SLOs, using Terraform for infrastructure automation, and implementing cloud security and compliance practices. The role also mentors engineers and collaborates cross-functionally on reliable platform delivery.
Summary Generated by Built In

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.  

Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. 

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.  

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. 

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.  

What you'll do:

Join our Platform Engineering team, where you'll ensure the availability, performance, and scalability of the trading systems that power NinjaTrader. You'll deploy single- and multi-cluster services to Kubernetes, partnering with Product Engineering and Technical Operations to strengthen monitoring, reduce operational toil, and keep our revenue-generating systems running for traders around the world. Working alongside technical leadership, you'll help maintain 99.95% uptime and high performance across the trading platform.

In this role you will:

  • Serve as the technical lead for the SRE function, setting technical direction and mentoring engineers across reliability initiatives
  • Analyze, troubleshoot, and remediate production issues with a systematic problem-solving approach to keep revenue-generating systems running
  • Participate in a weekly 12x7 on-call rotation, including weekend deployments and checkouts before markets open on Sundays
  • Perform initial root cause analysis and remediation of production incidents
  • Build tools that automate repetitive tasks, deployments, and incident responses with the goal of minimal human involvement
  • Design reliable monitoring and alerting systems with Product and QA teams, establishing and tracking SLIs/SLOs across web, mobile, desktop, and trading platforms
  • Leverage Infrastructure as Code tools like Terraform to automate provisioning, scaling, and management across all platforms
  • Collaborate with Product Engineering, Operations, and other cross-functional teams to deliver features on time while meeting scalability, security, and performance requirements
  • Implement security and compliance best practices (e.g., SOC 2, PCI DSS) throughout the software delivery lifecycle for web, mobile, and desktop deployments

What you'll need:

  • 8+ years of experience in DevOps, Site Reliability Engineering, or Platform Engineering roles
  • Expertise with Kubernetes, Docker, and container orchestration
  • Hands-on experience with CI/CD tools (GitHub Actions or equivalent)
  • Proficiency in programming languages (e.g., Python, Bash, or Go) and automation tools such as Ansible, Terraform, or Helm
  • Hands-on experience with AWS, GCP, or Azure, including in-depth knowledge of networking, security, and identity management in cloud environments
  • Knowledge of monitoring and observability tools such as Prometheus, Grafana, Datadog, or similar
  • Strong collaboration, communication, and leadership skills, with the ability to influence technical decisions across teams and mentor junior engineers

Bonus points for:

  • Trading industry experience
  • Contributions to open-source projects

Compensation:

The salary range for this role will be $160,000.00 - $210,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

  • 20 additional flex remote days annually
  • 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

  • Generous PTO
  • 7 Paid Holidays Annually + 5 Conditional Holidays Annually
  • 1 Service Day Annually
  • 401k with 3.5% Company Match
  • Paid Parental Bonding Leave
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Skills Required

  • 8+ years of experience in DevOps, Site Reliability Engineering, or Platform Engineering roles
  • Expertise with Kubernetes, Docker, and container orchestration
  • Hands-on experience with CI/CD tools such as GitHub Actions or equivalent
  • Proficiency in Python, Bash, or Go
  • Experience with Ansible, Terraform, or Helm
  • Hands-on experience with AWS, GCP, or Azure
  • In-depth knowledge of cloud networking, security, and identity management
  • Knowledge of monitoring and observability tools such as Prometheus, Grafana, or Datadog
  • Strong collaboration, communication, and leadership skills
  • Ability to influence technical decisions across teams and mentor junior engineers
  • Trading industry experience
  • Contributions to open-source projects

What the Team is Saying

Emma
Ryan
Markus
Maria
Paula
Katie
Melissa
Billy
Wade
Andrew
Matt

NinjaTrader Compensation & Benefits Highlights

  • Healthcare Strength Health coverage includes medical, dental, and vision insurance, with company-paid life and disability plus wellness resources such as an EAP. Additional well-being perks like fitness options and office snacks are also highlighted.
  • Retirement Support Retirement offerings include a 401(k) with company match, referenced consistently across employer materials and job postings. This provides accessible long-term savings support as part of the total rewards package.
  • Leave & Time Off Breadth Time off is described as generous, with PTO and paid holidays clearly outlined. Some postings also reference paid parental bonding leave and service days, indicating structured and broadened leave options.

NinjaTrader Insights

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The Company
HQ: Chicago, IL
340 Employees
Year Founded: 2003

What We Do

More than 2 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003, we've been building better futures for all traders by making futures trading more accessible, scalable, and user-friendly. As a bold, innovative thought leader in the trading space, we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support, daily free education and analysis, access to developer apps, and much more. We believe in the power of innovation to drive futures trading forward. Together, we continue to redefine what's possible in trading, advocate for our customers, and provide the best tools, support, and experiences to the fast-growing retail futures trading community. Located in Chicago, our entrepreneurial, employee-centric culture is inspiring, innovative, and inviting. We're committed to diversity, equity, and inclusivity, so our team members feel at ease to be themselves and empowered to deliver the work they do best.

Why Work With Us

Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader, you become part of an innovative, forward-looking community that encourages creativity, collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.

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NinjaTrader Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Chicago-based employees follow a hybrid schedule: In-office Tuesday – Thursday, remote on Mondays and Fridays. In addition to these weekly remote days, we offer: 20 flex remote days annually 6 company-wide office-optional weeks

Typical time on-site: 3 days a week
HQNinjaTrader HQ
With river views and all the hotspots of River North and the Loop minutes away, 222 North LaSalle is positioned in the most vibrant part of downtown, right at the corner of LaSalle and Wacker. Amenities include onsite parking, gym, coffee shop employee events, and restaurants.

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