Staff Product Ops

About Nubank

Nubank was founded in 2012 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and excellent customer service, the company has redefined people's relationship with money in Latin America. With operations in Brazil, Mexico and Colombia, Nubank is today one of the largest digital banking platforms and leading technology companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). Founded in 2013 in São Paulo by David Vélez with Brazilian Cristina Junqueira and American Edward Wible as co-founders. For more information, visit www.nubank.com.br 

Product Operations at Nubank

This role is part of the Product team at Nubank and requires business acumen, being comfortable with ambiguity, building connections and influencing stakeholders through effective communication and data-driven decisions.

Responsibilities:

• Analysing processes through data exploration, raising improvements and points of concern that may impact business performance and ensuring smooth running of operations with management of different stakeholders;
• Being responsible for effectively communicating, aligning and engaging people from inside and outside your team. You will build bridges between different areas of the company;
• Actively contribute to defining, monitoring, prioritising and communicating your team's strategy and objectives;
• Create strategies for developing and improving products and services;
• Define, structure and lead improvement projects within the business unit; 
• Leading processes to define team/business unit objectives and targets; 
• Define and implement tools and processes to track and give visibility to key KPIs;
• Monitoring and improving the performance of operations.

Skills:

• Bachelor's degree or equivalent practical experience;
• Good written and oral communication with all levels of the company, from executives to Customer Support, in all areas in Portuguese and English;
• Participated in complex and critical projects from start to finish, involving different topics and variables, from business regulations, legal, financial or product;
• Analytical background: must be comfortable manipulating data to make decisions and diving deep into technical details when necessary;
• Good organisation and planning skills, comfortable leading a project involving a multidisciplinary group;
• Interested in participating in the execution of processes and projects.

Core Benefits:

• Equity at Nubank
• Health insurance
• Vacations of 17 workdays
• 2 Family days per year
• NuLanguage - Language learning program
• Parental leaves

Diversity & Inclusion at Nubank

We want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are proud to say that 30% of Nubanker recognize themselves as part of the LGBTQ+ community, and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.

The position is based in Bogotá, Colombia.