ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
Role Overview
We are looking for a Staff Product Manager - Marketplace Shop to lead the consumer and partner experience for ID.me's Marketplace products. Our mission-driven team is dedicated to supporting individuals who serve our communities, including Veterans, Teachers, First Responders, and Nurses. If you're passionate about leading a rapidly growing, purpose-driven consumer marketplace, this is the role for you.
Key Responsibilities
- Own product strategy, roadmap, and execution, driving initiatives from start to finish
- Deeply understand and empathize with user needs to create impactful solutions
- Tackle complex problems with first-principles thinking
- Define and communicate ID.me Marketplace’s product vision and strategic direction
- Set clear Key Performance Indicators (KPIs) to measure product success
- Write clear, detailed product requirements and documentation
- Use data and insights to prioritize features effectively
- Develop cross-functional program plans that address interdependencies across teams
- Conduct market research to explore opportunities in new markets and verticals
- Collaborate with cross-functional leaders to drive the commercial success of our products
Basic Qualifications
- 8+ years of product management experience in consumer marketplaces or e-commerce
- Bachelor’s Degree in Business, Economics, Engineering, Computer Science or a related field
- 2+ years of experience implementing AI/ML into product
Preferred Qualifications
- First principles thinker capable of decomposing complex problems into foundational elements
- Comfortable making tough decisions in ambiguity
- Skilled with AI to rapidly deliver compelling shopping experiences for ID.me members
- Track record of success delivering quantifiable results for customers and users
- Proven track record of overcoming challenges and persevering to accomplish worthy goals
- Seeks alignment with product leadership and coordinates effectively across teams
The Ideal Candidate Will Thrive In:
- A culture focused on building high-quality products
- A dynamic, fast-paced environment with shifting priorities
- A team player with strong self-management and work ethic
- A self-starter with a passion for technology, learning, and continuous improvement
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
ID.me Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ID.me and has not been reviewed or approved by ID.me.
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Fair & Transparent Compensation — Pay is considered fair for the work in several roles, with some describing compensation as “great” or “fine” and noting strong upside in specialized or revenue-leading positions. Feedback suggests offers can be competitive in certain technical and go-to-market jobs.
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Equity Value & Accessibility — Equity is described as generous and a meaningful part of the package, with potential for significant rewards if the company succeeds. Stock participation and an employee equity plan are commonly cited components.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, plus mental-health resources and wellness programs, are highlighted as part of a broad benefits suite. Additional protections such as disability insurance and company-paid life insurance reinforce the core coverage.
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What We Do
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 100 million members with over 70,000 individuals joining daily, as well as partnerships with 31 states, multiple federal agencies, and over 500 name brand retailers. The company provides identity proofing, authentication and group affiliation verification for organizations across sectors. The company's technology meets the highest federal standards and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me is the only provider with video chat and in-person verification, increasing access and equity. The team is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. Our Mission is to make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
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