Staff Product Manager – AI

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:     

As the Staff Product Manager for AI Solutions, you’ll lead the implementation and scaling of Voice AI to deliver the future of drive thru innovation. This role sits at the intersection of technology, operations, and digital customer experience, driving initiatives that enhance speed, accuracy, and the guest experience at scale. Your focus will be on delivering Voice AI in the drive thru with an opportunity to expand to further AI integrations in the restaurant.

The Day-to-Day: 

• Act as the primary liaison between Operations, Digital, and Technology teams to translate business goals into AI solutions and roadmaps.
• Lead the identification, evaluation, and implementation of AI solutions (e.g., Voice AI, suggestive sell, personalization, content and offer optimization, etc.)
• Partner with stakeholders to define and measure KPIs for AI initiatives, ensuring alignment with business objectives and customer / team member experience goals.
• Collaborate with solution architects, product managers, and engineering teams to deliver integrated, scalable, and innovative AI solutions.
• Manage vendor relationships, contracts, and budgets for AI platforms, ensuring value, compliance, and performance.
• Analyze data and market trends to recommend enhancements, solve business challenges, and drive continuous improvement.
• Facilitate agile ways of working, leveraging tools like JIRA and Confluence to ensure transparency and delivery excellence.

Is this you? 

• 8 + years of experience in product management or related roles with proven success delivering enterprise-scale solutions
• Experience in integrating and scaling AI solutions and working with engineering/QA teams throughout the entire product/software lifecycle
• Demonstrated ability in analyzing data to develop fact-based recommendations to solve problems as well as understanding architecture diagrams and API documentation
• Strong experience in vendor management, RFPs/sourcing, contracts, and budget management
• Deep understanding of AI product development lifecycles, from data collection and model training to deployment and performance tuning
• Experience defining and measuring AI-driven KPIs such as accuracy, latency, and confidence scoring
• Skilled at translating AI/ML capabilities into guest-facing use cases that drive measurable business outcomes
• Proficiency in agile/scrum methodology and JIRA/Confluence is preferred

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness classes and personal trainer sessions 
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$147,900 to $174,000  annually + bonus eligibility + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

US Job Seekers/Employees - To view the "Know Your Rights" poster, click here: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal.  You may also access Taco Bell’s Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees at https://jobs.tacobell.com/wp-content/themes/jobs.tacobell.com-2024/assets/build/doc/Employee+Privacy+Notice+%28TB%29+%2820230701%29_2024%2811-15-2024%29-Final.pdf

Taco Bell will consider qualified applicants with arrest or conviction records per the fair chance acts in California, Los Angeles, and San Francisco.  Applicants for jobs in Los Angeles County can learn more by clicking here.  Philadelphia applicants can review information about Philadelphia’s fair chance act by clicking here.