Staff Network Engineer

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

As one of the largest EHR companies in the country, Qualifacts offers revolutionary support for behavioral health, human services, and rehabilitative services. The technology and solutions that we provide enhance how our customers deliver quality care, make it possible for them to achieve exceptional outcomes, and improve the lives of the individuals they serve. We draw upon 20 years of experience to inform our products and services, and the result is solutions that empower our customers to achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. 

Qualifacts supports three platforms: CareLogic, Credible, and InSync. The EHR platforms, each uniquely positioned, allow us to serve all segment sizes within the market. 

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! 

This is an onsite position, 5 days/week, in the Vadodara office working the NIGHT SHIFT. Hours are 6:30pm-3:30am IST. Remote applicants will not be considered. 

• Design, implement, and maintain AWS networking: VPCs, Transit Gateway, peering, routing, security groups, and NACLs across multiple AWS accounts and organizations.
• Operate hybrid connectivity between on-premises datacenters and AWS, including site-to-site VPN and AWS Direct Connect.
• Manage datacenter network infrastructure in colocation facilities (e.g., Equinix): switching, routing, firewalls, SDWAN, cabling standards, and cross-connects.
• Support datacenter migration and expansion projects, including network design, equipment staging, cutover planning, and post-move validation.
• Administer load balancers, including SSL/TLS certificate requests, CSR generation, installation, and renewals.
• Manage CDN, WAF, and edge security policies (e.g., Akamai), and DNS configuration.
• Monitor network performance and availability using observability tools (e.g., New Relic, Solarwinds) and respond to alerts and incidents.
• Troubleshoot connectivity, latency, and routing issues across cloud and on-premises environments, and lead root-cause analysis.
• Execute changes during scheduled maintenance windows following change management processes.
• Maintain network documentation: diagrams, IP address plans, runbooks, and configuration standards.
• Work with security and compliance teams to keep the network aligned with HIPAA and internal security requirements.
• Support new AWS initiatives and projects by helping design, deploy, and operate cloud workloads, including architecture, security, and cost considerations.
• Coordinate with vendors, carriers, and AWS support on cases, quotes, and service changes.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.