The Staff IT Specialist provides end-user support for a custom application, ensuring high customer satisfaction through technical assistance and problem resolution while having potential growth opportunities in cloud engineering and software development.
Summary Generated by Built In
Be Challenged and Make a Difference
In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.
Description of Task to be Performed:
Provide end user support for a custom application that is used by 3000+ users. The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions. The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate. Clear explanations, patience with user issues and quick responses are critical. Our team will train the
candidate on all aspects of the user interactions.
There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development.
This position is on-site with our customer in Quantico, VA.
This position requires an active Top Secret clearance and the ability to successfully pass a polygraph and obtain SCI accesses.
Required Qualifications:
- Education: Bachelor’s Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience
- Experience with ensuring high levels of customer satisfaction through support to customer issues and needs.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Experience with Mobile application support
- Experience providing the “customers” voice to the testing process
Benefits
· Generous cost sharing for medical insurance for the employee and dependents
· 100% company paid dental insurance for employees and dependents
· 100% company paid long-term and short term disability insurance
· 100% company paid vision insurance for employees and dependents
· 401k plan with generous match and 100% immediate vesting
· Competitive Pay
· Generous paid leave and holiday package
· Tuition and training reimbursement
· Life and AD&D Insurance
About AnaVation
AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.
If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!
AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
