Clerk Chat | Full-time
About Clerk ChatClerk Chat is a conversational AI platform that handles customer communications across SMS, voice, and email channels. Recently Series A funded, we're scaling our engineering team with strategic focus on AI Voice and RCS initiatives.
What You'll Do- Design and evolve analytics and monitoring interfaces for AI agent performance tracking, execution monitoring, and real-time alerting systems and conversational interface.
- Create intuitive conversational experiences that integrate analytics visualizations, inspired by modern chat interfaces like Perplexity
- Work directly with the CTO and engineering team to develop UI/UX for complex multi-channel communication management (SMS, voice, email)
- Champion user experience and accessibility across our platform, maintaining a high quality bar for both technical and non-technical users
- Contribute to the design and development of reusable component patterns for agent configuration, dashboard visualization, and real-time data displays
- Collaborate with engineers on elegant and consistent component APIs using TypeScript/React, with focus on developer experience
- Advocate for users by identifying areas of improvement in our analytics interfaces, agent monitoring dashboards, and communication workflows
- Participate in day-to-day team rituals like design crit, story creation, weekly stand-ups, and sprint planning
- Help us hire more amazing people to grow the team and bring diverse perspectives to our design process
- Document design patterns, guidelines, and best practices for our growing product surface area
- Minimum 5 years of tech/startup or digital product agency experience, or equivalent
- Strong proficiency in Figma and modern design tools
- Extraordinary visual design skills with strong understanding of UX/UI principles, particularly for data-heavy interfaces and analytics platforms
- Front-end development skills in semantic HTML, CSS, and JavaScript (React preferred) - ability to collaborate closely with engineers and understand implementation constraints
- Experience designing complex dashboards, monitoring tools, or analytics interfaces
- Strong organizational skills and love for documentation
- Excellent communication and collaboration skills, bridging the gap between design and engineering
- Comfort working in a technical environment with APIs, webhooks, and developer-focused products
- Experience with conversational UI/chat interface design
- Understanding of AI/ML products and their unique UX challenges
- Background in real-time data visualization and monitoring systems
- Experience maintaining design systems or reusable component libraries
- Familiarity with MCP (Model Context Protocol) or API-driven architectures
- Experience at growth-stage startups (Series A/B)
Top Skills
What We Do
If you're looking to elevate your customer service with AI driven personalized care, you've come to the right place. 🤝
Clerk Chat is a conversational messaging platform that amplifies human agents with AI agents. We bring the magic of concierge-level service to any organization so you can capitalize on every conversation. ✨
Empower your team across Microsoft Teams, Zoom & Webex to instantly send and receive SMS, WhatsApp and RCS. Bring real-time, multiplayer communication to your customer base with instant messaging capabilities. 🚀
Curious to learn more? Visit https://clerk.chat to schedule a demo.
