The Role
As a Staff Backend Engineer, you will design and own system architectures, lead feature delivery, mentor engineers, and improve system performance and security.
Summary Generated by Built In
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 90,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the roleQuo’s teams power key systems that help thousands of businesses communicate better. As a Staff Backend Engineer, you will own the technical strategy for how we design, build, and operate features across the product. You’ll partner closely with leaders across engineering, product, and security to translate ambitious product ideas into scalable, dependable systems. Your architectural choices will shape key customer experiences and you’ll be trusted to balance cutting-edge innovation with rock-solid reliability.
- Design and own the long-term architecture for key systems - such as billing services or communication services.
- Lead cross-functional delivery of features from proof of concept to production rollout, partnering with others in engineering, product, design, and CX.
- Establish and drive continuous cost, performance, reliability, and security improvements for our systems.
- Mentor engineers through design reviews, code reviews, and technical coaching, raising the bar for excellence across teams.
- Stay current on advances in AI and other emerging technologies with best practices, translating insights into actionable roadmap proposals.
- Our backend is built on Node using Typescript.
- Our AI Infrastructure uses temporal.io, vector DBs, libraries like Langchain and top-tier llm models.
- We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
- The overall architecture is event-driven microservices with RabbitMQ at the center of it.
- We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.
- We have the following clients - Web (React), Android and iOS.
- We use Kong as our public API Gateway.
- Observability Tools: Datadog
- Other Tools: Figma, Linear, Notion, and Slack
About you
- Proven success leading architecture for business-critical services, balancing innovation with operational pragmatism.
- Expertise in event-driven and streaming architectures; you can reason about concurrency, ordering, and back-pressure under load.
- Track record of driving cost optimization, observability, and incident response.
- Excellent written and verbal communicator who aligns diverse stakeholders and produces clear, thorough design docs.
- Collaborative leader who mentors others, fosters psychological safety, and elevates the entire engineering organization.
- Comfortable with ambiguity, you break down complex problems, make informed trade-offs, and deliver iterative value quickly.
- Empathetic and customer-focused, you balance technical decisions with user experience and business impact.
Compensation
The annual base salary range for this position in Canada is $215,000 - $237,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across Canada.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
As a fully remote company, we thrive as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Top Skills
AWS
Datadog
Elastic
Figma
Kong
Kubernetes
Langchain
Linear
Mongodb
Node.js
Notion
Postgres
RabbitMQ
React
Redis
Slack
Temporal.Io
Typescript
Vector Dbs
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The Company
What We Do
Quo is a modern business phone system that brings all your calls, texts, and customer information together in one easy-to-use, AI-powered platform. It helps your team stay organized and respond faster, so you can give every customer a great experience. AI handles busywork like logging calls, organizing messages, answering FAQs, and seamlessly hands off conversations to your team when needed. Whether you’re running a small business or growing quickly, Quo makes it easy to stay connected and support more customers.
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