Do you enjoy managing long-term service contracts and building strong customer relationships to drive business success?
Are you passionate about delivering operational excellence while improving service performance and customer satisfaction?
Join our Team!
Baker Hughes is a global energy technology company serving customers in over 120 countries. Within our Waygate Radiography Systems business, we are delivering advanced Non‑Destructive Testing (NDT) solutions that ensure asset integrity and safety. Our service teams play a critical role in maximizing uptime, supporting customers, and driving long-term value through strategic service agreements.
Partnering with the best
As an SSA Manager, you are owning and managing a portfolio of Supporting Service Agreements across North America. You are leading customer relationships, ensuring contract performance, and delivering services that maximize system uptime and customer value. You are coordinating cross-functional teams, managing financial performance, and driving service excellence across field services, parts, rentals, and repair operations. You are leveraging data, installed base insights, and industry expertise to improve customer outcomes while ensuring compliance with safety and regulatory standards.
As an SSA Manager, you are responsible for:
Customer Relationship & Contract Ownership
Owning end-to-end customer relationships for assigned SSA contracts.
Ensuring contract performance aligns with service agreements and internal scorecards.
Driving customer satisfaction through proactive engagement and issue resolution.
Acting as the primary point of contact for SSA-related activities and escalations.
Traveling up to 30% to customer sites for service reviews and relationship management.
Operational Execution & Resource Coordination
Collaborating with field service teams, service coordinators, customer care, and cross-functional leaders.
Coordinating resources across field service, repair operations, spare parts, and rental assets.
Ensuring timely, high-quality service delivery in line with contractual commitments.
Financial & Business Performance
Delivering financial targets including contribution margin and cost control.
Driving contract renewals, expansions, and upsell opportunities.
Monitoring operational metrics to ensure profitable and sustainable service execution.
Installed Base & Data Management
Maintaining accurate installed base records and customer asset tracking.
Managing service history, pipeline activities, and data quality for decision-making.
Safety, Compliance & Governance
Ensuring compliance with all HSE regulations and safety practices.
Upholding integrity, controllership, and regulatory requirements across operations.
Technical & Industry Expertise
Developing knowledge of industrial radiography systems and NDT applications.
Acting as a technical interface between customers and internal engineering/service teams.
Fueling your passion
To be successful in this role you will:
Have minimum 5 years of experience in field services, service delivery, or customer-facing roles.
Have a bachelor’s degree in engineering (or an Associate degree with 10 years of relevant experience).
Have experience managing or supporting long-term service contracts or agreements.
Have strong customer relationship management and service delivery skills.
Have strong business acumen and commercial awareness.
Have demonstrated leadership skills with experience driving operational excellence and process improvements.
Have the ability to work effectively in fast-paced, cross-functional environments.
Have strong verbal and written communication skills.
Have strong analytical thinking and problem-solving abilities.
Have the ability to work independently and manage multiple priorities simultaneously.
Preferred Qualifications
Have experience with industrial radiography systems or NDT industry.
Have 5–10 years of technical or service leadership experience.
Have knowledge of systems such as SAP, Salesforce, and Service Max.
Work in a way that works for you
We recognize that everyone is different and the way people want to work is varying. In this role, flexibility may be offered depending on project schedules, field needs, and customer requirements.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect to Maintain knowledge of new developments and technologies of Lufkin and other manufacturers’ equipment to provide the highest standard of service.
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs.
Additional elected or voluntary benefits
This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.
Candidates for this role (office-based/ hybrid/ remote) must be located in or near the locations displayed above. The pay range/scale displayed above represents Baker Hughes’ good faith estimate of the minimum and maximum for this position at the time of this posting and applies to the possible locations for this position. Baker Hughes will issue a non-bias competitive offer; the salary range posted for this position reflects the projected hiring range for new hires, full-time salaries in some U.S. locations, not including equity or benefits. Where an applicant will ultimately fall within the pay range/scale depends on a variety of factors, including, for example, geographic work location, skillset, qualifications, internal pay alignment, level of experience, and demonstrated performance over time. Please keep in mind that the range stated above is the full base salary range for the role and does not include other forms of compensation. Your recruiter can share more about the pay range for this position during the hiring process.
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
Baker Hughes will consider qualified candidates with criminal histories, including candidates with arrests or convictions records, in a manner consistent with the law according to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act (CFCA).The Baker Hughes internal title for this role is: Services Senior Specialist - Customer Service Management
Skills Required
- Minimum 5 years of experience in field services, service delivery, or customer-facing roles.
- Bachelor's degree in engineering (or Associate degree with 10 years relevant experience).
- Experience managing or supporting long-term service contracts or agreements.
- Strong customer relationship management and service delivery skills.
- Strong business acumen and commercial awareness.
- Demonstrated leadership driving operational excellence and process improvements.
- Ability to work effectively in fast-paced, cross-functional environments.
- Strong verbal and written communication skills.
- Strong analytical thinking and problem-solving abilities.
- Ability to work independently and manage multiple priorities.
- Willingness/ability to travel up to 30% to customer sites.
- Current work authorization in country of employment (employer will not sponsor visas).
- Experience with industrial radiography systems or NDT industry.
- 5-10 years of technical or service leadership experience.
- Knowledge of systems such as SAP, Salesforce, and Service Max.
Baker Hughes Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baker Hughes and has not been reviewed or approved by Baker Hughes.
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Retirement Support — Feedback suggests retirement contributions combine automatic employer funding with a dollar‑for‑dollar match, with immediate vesting on the match. This structure can meaningfully increase savings for employees who participate consistently.
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Equity Value & Accessibility — Feedback suggests a discounted employee stock purchase program with regular purchase periods and no brokerage fees provides accessible ownership upside. Program parameters are clearly laid out through the benefits hub and plan materials.
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Leave & Time Off Breadth — Feedback suggests exempt staff have flexible, manager‑approved time off while non‑exempt employees accrue vacation and receive paid personal time. Company‑paid holidays and paid parental leave further broaden time‑away options.
Baker Hughes Insights
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