Introduction: A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
- Engineer audio systems and integrated technology platforms that augment the driving experience
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the Role:
The successful candidate will lead technology staff and manage technology oversight of all Harman Software Products solutions. The candidate is expected to lead and architect Site Reliability Engineering (SRE) architecture, drive improvements and keep pace with our growth while motivating change to address the challenges of software platforms and provide a resilient service to all customers of Software Products.
Your Team
Report to the Director of Operations and functionally manage technical teams.
What You Will Do
- Be the customer champion and be responsible for taking ownership as a turnaround specialist to meet customer expectations.
- Solve complex global customer service issues and proactively prevent negative service trends.
- Be responsible for championing customer RFP proposal responses with appropriate estimations for cloud, applications, service-level requirements, and implementation efforts.
- Work with R&D and Engineering teams and ensure good collaboration while operational issues are prioritized and resolved.
- Be responsible for performance, capacity, and forecasting of cloud and application stacks.
- Additional responsibilities include interviewing, training, and motivating team members.
- Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments. Support the sourcing strategy and provide oversight of IT vendor relationship management.
- Support troubleshooting and service restoration during issues and outages when necessary.
- Demonstrate competency in leadership, judgment, collaboration, and a results-driven approach.
What You Need to Be Successful
- Highly experienced IT professional who has well-rounded experience in Software Engineering, architectural thinking, operations and reliability engineering, and project management.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 13+ years of software services background, especially with automotive experience.
- Strong knowledge of Automotive Industry IoT solutions based on Public Cloud & Kubernetes.
- Excellent demonstrable skills in software industry tools and techniques.
- Strong knowledge of Java-based application stacks with a good understanding of relational & NoSQL databases such as PostgreSQL, DocumentDB, Cosmos DB, etc.
- Strong knowledge of edge computing, especially for automotive and connected vehicle solutions.
- Strong knowledge of HiveMQ, Kafka and MQTT protocols.
- Experience working in CI/CD & DevSecOps processes of SDLC (GitHub & others).
- Proven experience or demonstrated capability in responding to RFPs and solution development.
- Experienced in solutioning and estimation of cloud-based software stacks.
- Sound knowledge of Software-Defined Vehicle architecture and tools.
- Excellent knowledge of compliance & Cybersecurity requirements within Automotive domains.
- Skills in AI & AIOps, Application Performance Management (APM) & distributed tracing.
- Sound acumen in automation and ability to visualize automation frameworks that will provide operational efficiencies and faster identification and resolution.
Bonus Points if You Have
- Excellent customer interfacing skills.
- Excellent verbal and written communication skills, including the ability to explain technical & business concepts and technologies to senior leaders.
- Sound knowledge of cloud-based infrastructure, preferably AWS and Azure.
- Experience managing cross-functional teams and influencing key stakeholders across the organization and within complex contexts.
- Experience or demonstrated capability in leading multi-disciplinary cross-functional teams in complex and dynamic environments.
- Effective influencing and negotiation skills in an environment where resources may not be under the direct control of this role.
- Self-motivated and able to identify issues and drive improvements.
What Makes You Eligible
- Stay abreast of the latest technology trends – AI, SSDLC, SDV, Microservices Architecture, etc.
- Strong written and verbal communication skills in English.
- Travel requirements - willingness to travel, if necessary (approximately 15% annually).
- Successfully complete a background investigation.
- Work from the office 3 days a week.
What We Offer
- Flexible work environment.
- Extensive training opportunities through our own HARMAN University.
- Competitive wellness benefits.
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
#LI-MK1
#LI-hybrid
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- Well-rounded experience in Software Engineering, architectural thinking, operations and reliability engineering, and project management
- Bachelor's degree in Computer Science, Engineering, or a related field
- 13+ years of software services experience, especially with automotive experience
- Strong knowledge of Automotive Industry IoT solutions based on Public Cloud and Kubernetes
- Strong knowledge of Java-based application stacks
- Good understanding of relational and NoSQL databases such as PostgreSQL, DocumentDB, Cosmos DB
- Strong knowledge of edge computing for automotive and connected vehicle solutions
- Strong knowledge of HiveMQ, Kafka and MQTT protocols
- Experience with CI/CD and DevSecOps processes of SDLC (GitHub and similar tools)
- Proven experience or demonstrated capability in responding to RFPs and solution development
- Experience in solutioning and estimation of cloud-based software stacks
- Sound knowledge of Software-Defined Vehicle architecture and tools
- Excellent knowledge of compliance and cybersecurity requirements within automotive domains
- Skills in AI & AIOps, Application Performance Management (APM) and distributed tracing
- Strong automation acumen and ability to design automation frameworks for operations
- Willingness to travel approximately 15% annually
- Work from the office three days per week (hybrid requirement)
- Successfully complete a background investigation
- Experience managing and motivating technical teams, interviewing and training team members
- Stay current with technology trends (AI, SSDLC, SDV, Microservices Architecture)
- Customer interfacing, strong verbal and written communication skills
- Sound knowledge of cloud-based infrastructure (preferably AWS and Azure)
- Experience managing cross-functional teams and influencing stakeholders
- Demonstrated capability leading multi-disciplinary teams in complex environments
- Effective influencing and negotiation skills where resources may not be directly controlled
- Self-motivated and able to identify issues and drive improvements
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
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