The Synchronoss Site Reliability Engineer is primarily responsible for maintaining a highly technical and professional relationship with corporate clients during all phases of the client life-cycle. From build-out, deployment, to ongoing client support. They will also create, and maintain, all documentation needed to assure a high level of support.
How you will help:Critical Skills:
- In depth knowledge of Linux system administration and support experience.
- 5+ years as SRE
- Hands on experience including, but not limited to:
- Orchestration and Containerization technologies including Kubernetes and Docker
- AWS experience across the full breadth of AWS technologies.
- Ability to script in at least one of the following: Shell, Perl, or Python.
- Linux OS Administration, preferably Rocky Linux.
- Experience working with and maintaining CI/CD pipelines
- Ability to troubleshoot java server applications, Nginx, and APIs in distributed environments.
- Working understanding of NFS and storage technologies
- Enjoys learning and adapting to advancing technologies and procedural changes.
- Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution.
- Ability and desire to work in a team environment.
- Excellent verbal, written and analytical skills, with the ability to tailor communication to the intended audience.
- Experience working with ticketing systems.
- Experience creating and maintaining technical documentation.
Desired Skills:
- Familiarity with Configuration Management tools (Ansible, etc.)
- Familiarity with AWS and GCP
- Familiarity with Load Balancing
- Familiarity with Databases (MariaDB, Cassandra, PostgreSQL, etc.)
- Familiarity with a Monitoring solution (Prometheus, Grafana, Nagios, etc.)
Education or Equivalent Experience:
- Bachelor's degree or equivalent education in related fields
- Certificates of training in associated fields/equipment
Position Type:
- Full-Time/Regular
Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.
Skills Required
- In-depth Linux system administration and support experience
- 5+ years of Site Reliability Engineering experience
- Experience with Kubernetes and Docker
- AWS experience across a broad range of AWS technologies
- Ability to script in Shell, Perl, or Python
- Linux OS administration, preferably Rocky Linux
- Experience maintaining CI/CD pipelines
- Ability to troubleshoot Java server applications, Nginx, and APIs in distributed environments
- Working understanding of NFS and storage technologies
- Incident response and problem-solving skills
- Ability to work in a team environment
- Excellent verbal, written, and analytical communication skills
- Experience with ticketing systems
- Experience creating and maintaining technical documentation
- Bachelor's degree or equivalent education in a related field
- Certificates of training in associated fields or equipment
- Familiarity with configuration management tools such as Ansible
- Familiarity with GCP
- Familiarity with load balancing
- Familiarity with MariaDB, Cassandra, PostgreSQL, or similar databases
- Familiarity with monitoring solutions such as Prometheus, Grafana, or Nagios
What We Do
Razorsight's Cloud-based Predictive Analytics Software is used by the world's best known Communications & Media brands including AT&T, Verizon, T-Mobile, Comcast, Telus, Tata, Orange, CenturyLink, Windstream, IBM and Facebook. Razorsight delivers predictive insights to proactively and precisely target customer acquisition and retention and increase CLV. We assist in delivering personalized service at every touchpoint while reducing calls to care. And our analytics engines increase digital impressions and advertising revenue. These insights are operationalized to improve margins via revenue growth, retention and cost reduction. Razorsight’s highly scalable cloud applications are non-intrusive, easy to install, require no capital investment, and have delivered millions of dollars in profit gains at industry leaders. If you want to join a fun, entrepreneurial company and work with leading global customers in developing advanced solutions with Mobile, Cloud and Big Data as the components, then Razorsight represents the right place, right time, right solutions in the midst of a global revolution in communications.
